Marsha Forbes Waters
Summary
Dedicated and results-driven professional with a strong background in technology program management and strategic frameworks. Ability to leverage superior management skills in transforming strategic vision into viable solutions. Brings extensive experience in Agile program management and oversight. Possess strong analytical skills with a keen understanding of business metrics, financial data, as well as customer and market trends.
Overview
26
26
years of professional experience
Work History
Global Technology Program Leader, EPMO
Deloitte Technology, LP
08.2023 - Current
- Successfully managed the implementation of a comprehensive technology framework, improving alignment with organizational goals.
- Led the development and delivery of awareness and value proposition campaign across global Member firm geographies of revised large programs playbook and Technology Operating Model framework.
- Established and maintained effective governance and oversight strategies leveraging automation, ensuring compliance with industry standards.
-
Governance Manager, Office of the Global CIO
Deloitte Technology, LP
02.2022 - 08.2023
- Responsible for driving executive governance, reporting and strategic activities across the Deloitte Technology global organization
- Leads the design, development, and implementation of improved governance management, reporting, and operations for the Strategy and Operations Organization
- Collaborates with senior technology leaders, business units and stakeholders who contribute to and advance the global technology strategy.
Chief of Staff to CTO/Strategy & Operations Leader
Deloitte Technology, LP
01.2020 - 02.2022
- Served as Operations Leader for the Relationship Management Group responsible for multi-million-dollar technology portfolios across Audit & Assurance, Risk & Financial Advisory, Consulting, Government Public Sector and Tax
- Led and facilitated execution of Relationship Management projects and key initiatives
- Developed strategic priorities and lead execution of yearly priorities and metrics for the Office of the CIO
- Provided strategic, analytical and project management support to enable integration of all appropriate channels and sub-channels involved in delivery of projects
- Oversaw the development of internal communications deliverables to relay key messages for participation/execution on activities
- Maintained and enhanced partnerships with key stakeholders.
Managing Consultant
Deloitte Consulting, LLP
10.2015 - 12.2019
- Led the Internal Revenue Service Enterprise Case Management program in planning and executing a product assessment of commercial case management products
- Defined product assessment strategy, developed guiding principles for IT requirements, and elicited system requirements
- Served as an integrator between IT PMO, Enterprise Services, Applications Development and supporting contractors
- Conducted program management activities related to schedule management, risk management, quality management, governance, and communications
- Supported Internal Revenue Service in establishing a secure digital service for taxpayers with self-service online capabilities to improve voluntary federal tax compliance
- Drove Agile product planning for Demand Management at the IRS, which involves assessing emerging priorities and demands, developing innovative solutions, and maintaining regular communication with Program leadership on product plans and priorities
- Developed and implemented a Program Operating Model for the Web Applications Program Management Office (PMO)
- Established new process frameworks in areas of IT Governance, Configuration Management and Risk Management to drive process change in support of cultural and technical adoption of Agile methodology
- Defined and leveraged key performance indicators to measure program success
- Defined launch strategies inclusive of communications and reporting cadence
- Managed stakeholder relationship between PMO and its IT and Business partners to further facilitate collaboration.
Business Controls and Process Management Lead
IBM Global Business Services
01.2009 - 07.2011
- Ensured compliance with Government policies, DCAA, and IBM internal policies in relation to system security access and business processes
- Developed and maintained Separation of Duties matrices for all applications, and ensured adherence to Access Management Plans
- Conducted compliance reviews and served as liaison between technical/functional staff and auditors
- Developed and maintained all technical documentation for maintenance and operation plans, access management plans and user guides
- Served as Subject Matter Expert of IBM Public Sector Finance business processes
- Managed significant data across multiple applications for over 5,000 users.
Requirements & Deployment Lead
IBM Global Business Services
01.2006 - 01.2008
- As the Deployment Manager, oversaw teams responsible for capturing requirements, test planning and execution, and deployment inclusive of training, communications, and process documentation for more than 10 applications supporting IBM Public Sector Finance Organization
- Specific tasks included: Direct implementation activities including implementation strategies and site readiness plans to deploy COTS and custom applications
- Collect, analyze data from multiple sources to support recommendations to IBM Finance strategic goals
- Responsible for project plans to support systems development life cycle
- Developed procedural guides for end users; developed and delivered training; recorded virtual training modules
- Create communication strategies supporting deployment
- Author communication messages to end users
- Developed Test Plans, use cases, managed test execution and test problem reporting
- Provide weekly status reporting for development and deployment activities.
Senior Consultant
IBM Global Business Services
01.2002 - 01.2006
- Led Business Process Re-engineering and Configuration teams for Deltek's Costpoint and Enterprise Planner implementation for IBM's Public Sector Finance organization
- Supported successful implementation of custom developed applications and COTS products to interface with over 23 applications within Global IBM
- Served as Program Management Lead for DoD's Personal Property re-engineered program through Military Surface Deployment and Distribution Command (SDDC)
- Facilitated numerous working groups throughout the development of the As-Is and To-Be process flows
- Supported implementation (for the Full-Service Moving Project) of two new systems to facilitate Best Value Distribution of shipments as well as electronic billing and payment
- Facilitated JAD sessions with client and vendors
- Developed and provided training of the business processes to end-users
- Established performance measures of success and metrics reports, resolved data integrity issues, and provided ad hoc data analyses
- Recognized as Subject Matter Expert for functional knowledge of Personal Property for the project; conducted briefings to SES and Flag officers of the various military branches
- Developed white papers and briefed on issues of the Prompt Payment Act as applicable to electronic billing and payment.
Senior Consultant
PriceWaterhouseCoopers
01.1998 - 01.2002
- Developed training curriculum and delivered hands-on training of Concur e-Xpense Management Solution (XMS) software for the United States Postal Service (USPS) Electronic Travel Voucher Project
- Supported implementation PwC's JAMIS electronic time and Concur expense management software as Process Improvement Lead; conducted “as-is” and ‘to-be” process analysis, process improvement planning, and implementation; developed user and back-office procedures manuals
- Served as Conversion Manager for USPS E-Commerce Redesign
- Responsible for uniting several existing USPS web sites with an enterprise-wide Internet site and to introduce a unified, 21st Century brand for USPS
- Managed a team of 10 people in categorizing and reformatting content to build the new Internet site
- Conducted training on the content conversion process and taught basic HTML skills
- Managed interface information for the Federal Aviation Administration's (FAA) Year 2000 Program; compiled FAA interfaces database, developed tracking systems, resolved interface issues, and ensured compliance with GSA Y2K standards; provided oversight for International Testing with 22 countries; conducted various training sessions on Y2K repair processes and facilitated various focus groups.
Education
MBA - General Management
Howard University
Washington, DCBachelor of Science - General Management
Florida Atlantic University
Boca Raton, FLSkills
- Program and Project Management
- Technology Framework Implementation
- Stakeholder Engagement
- Governance and Oversight Compliance
- Cross-functional Collaboration
- Strategic Planning
- Agile Methodologies
- Communication and Training
- Risk Management
- Change Management
Education Certificates
- Certified Business Relationship Management Professional
- Certified Scrum Master (CSM)
- Certified SAFe Practitioner
Timeline
Global Technology Program Leader, EPMO
Deloitte Technology, LP
08.2023 - Current
Governance Manager, Office of the Global CIO
Deloitte Technology, LP
02.2022 - 08.2023
Chief of Staff to CTO/Strategy & Operations Leader
Deloitte Technology, LP
01.2020 - 02.2022
Managing Consultant
Deloitte Consulting, LLP
10.2015 - 12.2019
Business Controls and Process Management Lead
IBM Global Business Services
01.2009 - 07.2011
Requirements & Deployment Lead
IBM Global Business Services
01.2006 - 01.2008
Senior Consultant
IBM Global Business Services
01.2002 - 01.2006
Senior Consultant
PriceWaterhouseCoopers
01.1998 - 01.2002
MBA - General Management
Howard University
Bachelor of Science - General Management
Florida Atlantic University