Marsha Francois
South Euclid
Summary
Highly motivated, enthusiastic, reliable, responsible and hard working person with 15yrs of retail experience and 7yrs of retail management. Graduate of Brown Aveda Institute with foundational knowledge in skin care and hands-on experience gained through academic projects and clinical practice. Experienced with comprehensive skin care treatments and personalized client consultations. Utilizes advanced techniques to ensure optimal client satisfaction and skin health. Strong focus on achieving results and known for problem-solving abilities and customer centered approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ulta Beauty
Beauty Advisor
09.2024 - 10.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Maintained counter and display areas for cleanliness and organization.
- Educated customers on latest beauty trends and products, leading to informed purchase decisions.
- Performed cash, card, and check transactions to complete customer purchases.
Scent Stylist
The Candle Studio
10.2023 - 04.2024
- Increased customer satisfaction by creating visually appealing, unique candle designs tailored to clients'' preferences.
- Cleaned jars, scraped floors and performed other general cleaning duties.
- Developed signature scents for candles, offering a diverse and enticing product range to attract new customers.
- Enhanced candle quality by utilizing precise measurements and implementing strict quality control measures.
- Streamlined inventory management processes to ensure accurate tracking of supplies while minimizing excess stock levels.
Department Manager
H&M Retail
11.2014 - 06.2023
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Kept track of ADS, UPT, and sales goals periodically.
- Performing customer service and merchandising duties on the sales floor.
- Arranging garments attractively on racks and shelves.
- Locating merchandise for shoppers, ringing up customer purchases, and operating cash registers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Esthetics - Skin Care
Brown Aveda Institute
Strongsville, OH08-2025
Facial Specialist - Skin Care
Florida Academy
Fort Myers, FL01-2021
High School Diploma - undefined
North Miami Senior High School
Miami, FL2007
Skills
- Suggestive Selling
- Customer Service
- Delegation and Supervision
- Computer Proficiency
- Cash Register Operations
- Recruitment and Training
- Retail Management
- Waxing
- Makeup Application
- Microdermabrasion
- Dermaplaning
- Facial Treatments
- Eyelash extension
- Eyebrow Tint
- Body Contouring
Certification
- Lash Extensions
- Dermaplaning
- Body Contouring
Languages
English
Full Professional
French
Professional Working
Timeline
Ulta Beauty
Beauty Advisor
09.2024 - 10.2024
Scent Stylist
The Candle Studio
10.2023 - 04.2024
Department Manager
H&M Retail
11.2014 - 06.2023
High School Diploma - undefined
North Miami Senior High School
Esthetics - Skin Care
Brown Aveda Institute
Facial Specialist - Skin Care
Florida Academy
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