Marsha Giangarra
Girard,OH
Summary
Experienced with coordinating on-site operations and managing project timelines. Utilizes leadership and problem-solving skills to ensure team efficiency and project success. Track record of maintaining safety standards and high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Site Supervisor
Better Living Now
05.2025 - 06.2025
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Assisted residents with daily hygiene and living tasks.
- Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
- Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
- Implemented best practices and safe operating procedures.
- Resolved issues among team members to keep employees on task.
- Provided onsite training to help develop employee skills.
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
Retail Loan Servicing-Team Lead
Premier Bank
11.2023 - 05.2024
- Reduced errors in transaction documentation by meticulously reviewing contracts and ensuring compliance with industry regulations.
- Ensured all necessary documents were prepared accurately and submitted within required deadlines.
- Managed multiple escrow accounts simultaneously, ensuring timely disbursements and accurate recordkeeping.
- Participated in continuing education courses on regular basis to stay current on industry changes and best practices within the field of escrow coordination services.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Lead weekly team meetings.
- set up escrow aSetunts on new builds.
- Did quarterly escrow account reviews
- worked on delinquWorkedxes and foreclosure taxes.
Client Services Manager
Home Genius
01.2020 - 11.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Developed new employees and on-going performance assessment of current employees.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed a keen understanding of industry trends by participating in conferences and networking events which allowed me to provide better solutions for our clients.
- Conducted regular reviews with clients to assess their satisfaction levels, gather feedback, and address any areas of concern.
Education
Liberty High School
05-2010
Skills
- Team supervision
- Site coordination
- Site safety
- Construction safety
Timeline
Site Supervisor
Better Living Now
05.2025 - 06.2025
Retail Loan Servicing-Team Lead
Premier Bank
11.2023 - 05.2024
Client Services Manager
Home Genius
01.2020 - 11.2023
Liberty High School
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