Marsha Goetz
Belton,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
50
50
years of professional experience
Work History
Supply Chain and Equipment Tech
Belton Hospital
Belton, MO
09.2018 - Current
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.Control min and max in point of use rooms,Deliver supplies to all Departments Surgery,Imaging, Echo, Etc Receive outstanding receivables in e procurement. Call vendors for returns and to get RMA numbers. Receive the bill only in the Smart system, scan to Nashville. Take calls via Webex or emails from clinical staff, nursing, pharmacy, imaging, lab, ED, etc. Check Encompass daily to locate equipment and its whereabouts.
- Keep rooms and equipment neat and clean.Do entry an exit forms for all equipm entering and exiting the building including rentals, wound vacs and beds. Check Agiliti to make sure the equipment received has gone through the supply chain.
Environmental Services/Food Services
Belton Hospital
Belton , MO
09.2016 - 09.2018
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Certified Dietary Manager
ABC Health Care
Harrisonville, MO
09.2015 - 09.2017
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Implemented new methods for improving efficiency of kitchen operations.
- Created menus that met nutritional requirements for all patients.
Certified Dietary Manager
Rehabilitation Center Of Raymore
Raymore, MO
08.2000 - 07.2015
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Implemented new methods for improving efficiency of kitchen operations.
- Created menus that met nutritional requirements for all patients.
- Monitored food production to ensure quality control standards were met.
- Educated new employees on proper facility procedures and policies, following policies.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Ensured compliance with local, state and federal regulations regarding sanitation, health and safety standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Completed multiple duties by handling transactions, maintaining cleanliness, and displaying exceptional customer service.
- Complied with company protocols by maintaining sales floor and back stock inventory levels.
- Performed administrative duties such as scheduling shifts, creating work schedules, tracking time off requests.
Cook
Rehabilitation Center Of Raymore
Raymore, MO
04.1994 - 08.2000
- Checked completed orders for correct quantity and quality.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Cook/Cashier
Wimpeys Pawn Shop
Kansas City, MO
05.1975 - 07.1994
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Followed established procedures and requirements for safe food handling, storage and service.
- Handled advanced thawing and food pre-preparation for upcoming meals.
Education
Certified DietaryManage
Washburn University of Topeka
Topeka, KS01-2002
Skills
- Data analysis
- Supply chain logistics
Affiliations
- I love to try out new recipes on my husband and grandkids . I also love to travel and try foods from different cultures and countries . I am also an avid photographer.
Timeline
Supply Chain and Equipment Tech
Belton Hospital
09.2018 - Current
Environmental Services/Food Services
Belton Hospital
09.2016 - 09.2018
Certified Dietary Manager
ABC Health Care
09.2015 - 09.2017
Certified Dietary Manager
Rehabilitation Center Of Raymore
08.2000 - 07.2015
Cook
Rehabilitation Center Of Raymore
04.1994 - 08.2000
Cook/Cashier
Wimpeys Pawn Shop
05.1975 - 07.1994
Certified DietaryManage
Washburn University of Topeka
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