Marsha Gonzalez

· Provided mentorship, guidance and leadership to junior enlisted personnel.

· Conducted performance reviews of subordinates and recommended appropriate action based on results.

· Ensured compliance with applicable regulations and policies concerning safety, security and environmental protection.

· Maintained positive relationships with other service branches and civilian organizations.

· Supervised daily operations of the organization's activities in the field or garrison environment.

· Managed administrative functions such as awards, evaluations, promotions and separations actions.

· Assisted in developing long-term organizational goals and objectives in conjunction with senior management staff members.

· Actively participated in strategic planning meetings to ensure successful implementation of initiatives.

· Monitored work progress to ensure timely completion of tasks according to established deadlines.

· Established effective communication channels between all levels of personnel throughout the organization.

· Identified opportunities for cost savings through process improvements or resource reallocation.

· Evaluated technical reports from subordinate personnel and provided feedback where necessary.

· Represented the organization at various community events or interagency meetings.

· Participated in recruitment efforts by interviewing potential candidates for positions within the unit.

· Conducted training to improve personnel's' abilities.

· Organized onboarding of new hires by providing orientation materials and ensuring completion of necessary paperwork.

· Coordinated with hiring managers to determine staffing needs and qualifications for each position.

· Conducted exit interviews with departing employees for feedback.

· Oversaw accurate records of employee information in HR database system.

· Reviewed reports related to personnel activities such as turnover rate, absenteeism.

· Provided guidance to employees regarding company policies and procedures.

· Understood, followed and directed subordinates through oral and written directions.

· Worked successfully with diverse group of coworkers/subordinates to accomplish goals and address issues related to the mission.

· Identified needs of customers promptly and efficiently.

· Maintained updated knowledge through continuing education and advanced training.

· Displayed strong telephone etiquette, effectively handling difficult calls.

· Motivated and encouraged team members to communicate more openly and constructively with each other.

· Collaborated with others to discuss new opportunities.

· Provided council, guidance and sounding board to leadership.

· Ensured compliance with applicable regulations and policies concerning safety, security, health, environmental protection and morale.

· Maintained positive relationships with other service branches and civilian organizations.

· Conducted investigations into allegations of misconduct within the command.

· Resolved conflicts between personnel through mediation techniques while maintaining a high level of professionalism.

· Managed administrative functions such as awards, evaluations, promotions, discipline and separations actions.

· Assisted in developing long-term organizational goals and objectives in conjunction with senior management staff members.

· Analyzed operational data to identify trends or areas needing improvement.

· Evaluated techinical documents from subordinate personnel and provided feedback where necessary.

· Directed emergency response teams during critical incidents.

· Represented the organization at various community events or interagency meetings.

· Responded immediately to routine and critical accidents, incidents and other emergencies.

· Assisted with the development of career pathways for employees based on their individual goals and objectives.

· Facilitated communication between disputing parties.

· Provided mediation services to individuals involved in disputes.

· Encouraged constructive dialogue among conflicting sides during negotiations.

· Coordinated with stakeholders to ensure all expectations were met during the facilitation process.

· Encouraged collaborative problem solving through active listening techniques.

Managed multiple projects simultaneously while maintaining quality standards.

· Prioritized and organized COVID-19 tasks to efficiently accomplish goals.

· Approached customers and engaged in conversation through use of effective interpersonal and people skills.

· Recognized by management for conducting exceptional duty performance.

· Assisted members with completing COVID-19 screening forms and questionnaires.

· Provided guidance to members on the importance of following CDC guidelines for and symptoms associated with COVID-19.

· Maintained accurate records of daily screenings and results in accordance with HIPAA regulations.

· Ensured compliance with local, state, U.S federal, Italian and European country health regulations related to COVID-19 safety protocols.

· Provided support to healthcare staff by answering questions and addressing concerns regarding COVID-19 screening procedures.

· Conducted contact tracing for individuals who tested positive for COVID-19 or had close contact with a confirmed case.

· Reported any violations of safety protocols to appropriate personnel immediately.

· Assessed risk factors associated with potential exposures and communicated findings to healthcare providers and leadership.

· Collaborated with other departments in order to develop efficient processes for conducting COVID-19 screenings.

· Followed up with members via telephone or email regarding their or their dependant test results and answered any additional questions they may have had.

· Directed regular cleaning and disinfecting of all areas used during screenings according to CDC/Italian guidelines.

· Provided emotional support to anxious or distressed members and dependants during the screening process.

· Collected specimens and field tested patients suspected of having contracted COVID-19 virus as per established protocol.

· Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.

· Collaborated with healthcare teams to determine needs and support daily objectives.

· Monitored health and well-being of members and dependants and reported significant health changes.

· Liaised with healthcare teams and duty sections to deliver and manage care in member homes.

· Organized and implemented disaster relief operations, including coordinating with government agencies, non-governmental organizations, and local communities during Afghanistan Evacuation and Ukraine Conflict.

· Provided guidance during times of crisis or natural disasters.

· Advised commanders on matters concerning mortuary operations.

· Responded quickly to emergency situations requiring immediate action regarding deceased personnel.

· Organized professional crisis counseling and comfort to bereaved friends and coworkers.

· Offered counsel, comfort and support to coworkers during difficult times.

· Prepared and presented financial reports to the First Sergeant Council.

· Analyzed and monitored budget variances on a monthly basis.

· Assisted with annual audit activities by providing documents and responding to auditor inquiries.

· Reviewed monthly financial statements for accuracy and completeness.

· As Secretary for First Sergeant Council, prepared Council meeting agendas and minutes.

· Provided administrative support to the council President and other elected officials.

· Maintained records for all Council meetings, resolutions, ordinances, and contracts.

· Attended all Council meetings, recorded votes and prepared minutes.

· Tracked progress of ongoing projects within the Council's jurisdiction.

Ensured compliance with federal laws governing U.S. Military.

· Developed and enforced employee policies and procedures.

· Maintained personnel records, such as hiring documents, performance reviews, and terminations.

· Conducted new hire orientations and onboarding processes.

· Assisted in the development of training programs for employees.

· Reviewed applications, conducted interviews, and selected appropriate candidates for open positions.

· Ensured compliance with all applicable labor laws and regulations.

· Provided guidance to managers on disciplinary actions when necessary.

· Resolved conflicts between employees or between management staff members and employees.

· Managed payroll processing activities including timekeeping systems and benefit administration programs.

· Performed benefits administration tasks such as enrollments, changes, and terminations.

· Organized company-wide events related to employee recognition or team building exercises.

· Coordinated with other departments to ensure proper communication of policies among all staff members.

· Assessed organizational performance metrics to identify areas of improvement in employee engagement or productivity levels.

· Handled sensitive employee and company information with highest level of confidentiality and discretion.

· Worked with management to create performance measurement, employee development and employee compensation strategies.

· Directed HR programs, policies and processes to improve operational efficiency.

· Managed full-cycle human resource operational activities to maximize HR employee performance.

· Provided HR consultation services to leadership and department heads.

· Compiled reports to provide management with accurate information and comply with policies and procedures.

· Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.

· Identified operational weaknesses to improve or innovate people, programs and processes.

· Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.

· Used HR website and other media to communicate HR processes, increasing understanding and consistent use.

· Developed employee orientation and training programs for new hires.

· Scheduled meetings with employees to address concerns and grievances.

· Handled employee discipline and termination to address policy infractions.

· Conducted employee performance reviews and implemented corrective actions to increase productivity.

· Helped with employee transfers and referrals.

· Suggested promotions and wage increases according to employee performance.

· Prepared presentations to company executives regarding employee performance and retention trends.

· Organized and coordinated with base agencies for deployments, flights and accommodations for personnel.

· Created detailed travel orders with requirements, instructions and responsibilities.

· Researched destinations, transportation options, duties, cultural information and special experiences.

· Provided information on visas, passports, Aircraft and Personnel Automated Clearance System (APACS), health requirements and customs regulations.

· Monitored changes in airline schedules due to weather conditions or other circumstances and notified affected members.

· Liaised between member and Travel Management Office for airline ticketing.

· Conducted in- and out-processing of deploying personnel.

· Assisted personnel with last minute changes such as cancellations or rescheduling of reservations.

· Prepared documents such as exceptions to policy, waivers, position shortfalls.

· Developed relationships with agencies including Travel Management Office, Finance and deployed agencies to secure a smooth transition for traveling personnel.

· Maintained up-to-date knowledge of requirements, related to international travel regulations and personnel readiness.

· Performed administrative duties such as maintaining records of deployed, deploying and returning personnel and maintaining accurate secure databases.

· Provided support during emergency situations involving personnel traveling abroad.

· Sustained operational efficiencies, coordinating domestic/international personnel travel actions while managing readiness, compliance and records.

· Conducted briefings and meetings with agency representatives and personnel.

· Leveraged secure systems to process travel orders, update personnel information and print final documents.

· Communicated security issues and protocols to personnel traveling to unstable countries or locations.

· Recorded and maintained information on personnel, agencies, and duty and travel requirements.

· Provided customers with reporting instructions and publications containing local customs, duty requirements and foreign country regulations.

• Organized orientation sessions for new hires and provided them with onboarding information.
• Maintained employee records in accordance with company policy and applicable legal requirements.
• Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
• Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
• Evaluated current HR processes and recommended changes when necessary to improve efficiency.
• Ensured compliance with federal, state and local employment laws.
• Handled sensitive employee and company information with highest level of confidentiality and discretion.
• Worked with management to create performance measurement, employee development and employee compensation strategies.
• Directed HR programs, policies and processes to improve operational efficiency.
• Provided HR consultation services to leadership and department heads.
• Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
• Managed full-cycle human resource operational activities to maximize HR employee performance.
• Held exit interviews and documented information discussed with employees.
• Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
• Compiled reports to provide management with accurate information and comply with policies and procedures.
• Used data and analytics to improve company processes for recruitment, selection and onboarding.
• Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
• Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
• Cultivated community relations with referral agencies to maintain strong applicant flow.
• Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
• Developed employee orientation and training programs for new hires.
• Organized employee directories and updated individual contact information.
• Managed compensation, insurance and vacation days within employee benefits programs.
• Attended conferences, workshops and special events to recruit qualified candidates for company.
• Helped with employee transfers and referrals.
• Suggested promotions and wage increases according to employee performance.
• Prepared presentations to company executives regarding employee performance and retention trends.
• Scheduled random drug testing for employees to diminish regularity risks.

• Maintained employee records, ensuring accuracy and confidentiality of all documents.
• Developed job postings for open positions and managed applicant tracking system.
• Monitored compliance with employment laws and regulations.
• Processed new hire paperwork and conducted onboarding orientations.
• Conducted exit interviews to determine reasons for employee departures.
• Provided assistance in the performance management process, including setting goals and objectives.
• Coordinated training sessions for employees on topics such as safety, sexual harassment prevention.
• Organized company events such as team building activities or holiday parties.
• Acted as a liaison between employees and upper-level management when needed.
• Advised managers on disciplinary actions when necessary while following company policies and procedures.
• Created presentations using Microsoft PowerPoint to educate staff members about HR topics.
• Collaborated with department heads to develop job descriptions for new roles within the organization.
• Regularly updated HR databases to reflect employee information, changes in benefits and other details.
• Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
• Completed reports and employment forms.
• Supervised onboarding process for newly hired employees, including distribution of all paperwork.
• Built and developed lasting relationships with employees, peers, upper management and outside vendors.
• Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
• Leveraged internal HR databases to organize and maintain personnel records, enter employee data and update previous data.
• Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
• Prepared or maintained employment records using human resources management system software.
• Scheduled or conducted new employee orientations.
• Interpreted and explained human resources policies, procedures or regulations.
• Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
• Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
• Analyzed employment-related data and prepared reports.
• Conferred with management to develop or implement personnel policies or procedures.
• Sourced, qualified and conducted screening interviews with job candidates.