Marsha Gregory
Summary
Dynamic and detail-oriented professional with extensive experience in medical office administration, including roles at Dr. Robert Pritt DO. Excelled in patient scheduling, insurance verification, and improving patient relations. Demonstrated expertise in Microsoft Office and HIPAA compliance, enhancing office efficiency and patient satisfaction. Proven ability to manage over 120 calls daily, showcasing exceptional call handling and interpersonal skills.
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 15years.
Overview
16
16
years of professional experience
Work History
Front Desk Medical Receptionist
Dr. Robert Pritt DO
03.2019 - Current
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Appointment Scheduler
Radiology Regional Center
04.2009 - 03.2019
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Overcame objections using friendly, persuasive strategies.
- Made average of 120 outbound and inbound calls per day.
- Set up appointments with interested customers according to schedule availability.
Education
High School Diploma -
Lakeview High School
St Clair Shores Michigan 06-1970
Skills
- Billing support
- Paperwork coordination
- Appointment management
- Check-in management
- HIPAA compliance
- Patient registration
- Insurance verification
- Schedule coordination
- Payment collection
- Intake form processing
- Patient relations
- Microsoft office
- Patient scheduling
- Call handling
- Mail management
- Office administration
Accomplishments
- Many Years Using PACS SYSTEM
- MDM SYSTEM
- RIS SYSTEM
- ALL AT RADIOLOGY REGIONAL
- CGM WEB PRACTICE
- ECLINICALS
- QUEST
Timeline
Front Desk Medical Receptionist
Dr. Robert Pritt DO
03.2019 - Current
Appointment Scheduler
Radiology Regional Center
04.2009 - 03.2019
High School Diploma -
Lakeview High School
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