Andrea Berry
Indianapolis,Indiana
Summary
Experienced care manager with strong focus on team collaboration and achieving results. Skilled in coordinating personalized care plans, managing staff, and ensuring compliance with health and safety regulations. Known for adaptability, problem-solving abilities, and fostering supportive environment for residents and staff alike. Prepared to deliver impactful outcomes in residential care management.
Overview
15
15
years of professional experience
Work History
Retail Associate
Goodwill Industries
01.2019 - 03.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Recovery Support Specialist
Volunteers Of America Indiana
04.2015 - 05.2017
- Facilitated client transitions to community living with comprehensive discharge planning and post-discharge follow up.
- Enhanced team collaboration in the treatment process through effective communication and active participation in interdisciplinary meetings.
- Promoted a safe environment for clients by adhering to strict confidentiality policies and respecting individual privacy concerns at all times.
- Participated in ongoing professional development opportunities aimed at expanding knowledge of best practices for supporting individuals in recovery.
- Conducted comprehensive intakes for new clients, ensuring accurate and thorough information collection.
- Administered drug screening tests to monitor client adherence to treatment plans.
- Maintained up-to-date knowledge of local community resources available to clients in order to provide accurate information and appropriate referrals when needed.
- Contributed to program success by maintaining accurate documentation, tracking progress, and reporting outcomes to relevant stakeholders.
- Provided crisis intervention services when necessary, ensuring client safety and connecting them with appropriate resources for further support.
- Educated families about the recovery process and available resources, fostering stronger support networks for clients during rehabilitation efforts.
- Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
- Documented case management activity for accurate, reliable records.
Senior Residential Manager
Damar Service Center
04.2006 - 03.2015
- Fostered a positive working atmosphere by cultivating strong relationships among team members and encouraging collaboration.
- Implemented innovative solutions to address staffing challenges such as recruitment initiatives or creative scheduling approaches to optimize resource utilization.
- Strengthened communication between staff, residents, and families through regular meetings, updates, and transparent dialogue.
- Ensured compliance with state regulations and facility policies through consistent monitoring and updating of procedures.
- Managed crisis situations efficiently with prompt decision-making skills while maintaining the safety of all parties involved.
- Cultivated a culture of accountability and professionalism among staff members by setting clear expectations and providing constructive feedback on their performance.
- Participated in mandatory staff meetings.
- Supervised the direct care staff (DCS) to ensure high-quality residential care.
- Trained staff on new clients' Individualized Care and Health Plans (ICHPS).
- Coordinated family time scheduling and fostered family participation.
- Ensured client representation at DCS medical appointments, psychiatric assessments, judicial hearings, and IEP conferences.
- Assessed case management documentation to maintain accurate and effective stabilization plans.
- Generated incident reports as needed, adhering to regulatory standards and protocols.
Education
Medical Assistant
Professional Careers Institute
Indianapolis, INHigh School Diploma -
Terre Haute North High School
Terre Haute, Indiana06-1988
Skills
- Cash handling accuracy
- Social skills development
- Client advocacy
- Mental health support
- CPR certified
- Family engagement
- Life skills training
- Self-care promotion
- Progress monitoring
- Community integration
- Physical activity encouragement
- Goal setting assistance
- Educational support
- Individualized care planning
- Documentation proficiency
- Personal care assistance
- Emotional regulation coaching
- Youth engagement
- Confidentiality practices
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Customer service
- Teamwork
Timeline
Retail Associate
Goodwill Industries
01.2019 - 03.2021
Recovery Support Specialist
Volunteers Of America Indiana
04.2015 - 05.2017
Senior Residential Manager
Damar Service Center
04.2006 - 03.2015
Medical Assistant
Professional Careers Institute
High School Diploma -
Terre Haute North High School