Marsha Hewitt
Philadelphia,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant
The Watermark At Bellingham
03.2018 - 02.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Advocate Specialist
Liveops
06.2016 - 08.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Supported marketing initiatives by gathering testimonials from satisfied customers that showcased the company''s commitment to quality service.
- Conducted follow-up calls to ensure client satisfaction and gather valuable feedback for continuous improvement.
- Participated in regular team meetings, sharing insights and best practices for ongoing development of the Customer Advocate Specialist role.
Recruitment Coordinator
Leazer Group Insurance
04.2014 - 06.2017
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Maintained candidate records using Excel and updated information accordingly.
Education
Associate of Science - Healthcare Administration
Delaware County Community College
Media, PA05.2025
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Collecting vital signs
- Basic Life Support
- Background Checks
- Resume Screening
- Onboarding Coordination
- Cold-calling
- Administrative Skills
- Recruitment
- Excel spreadsheets
Timeline
Certified Nursing Assistant
The Watermark At Bellingham
03.2018 - 02.2024
Customer Advocate Specialist
Liveops
06.2016 - 08.2018
Recruitment Coordinator
Leazer Group Insurance
04.2014 - 06.2017
Associate of Science - Healthcare Administration
Delaware County Community College
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