Marsha House

Went into to patients residence to set them up for an EEG study. Set up equipment, filled out paperwork, marked and measured for electrode application to scalp. Performed required electrode tests, and routines as ordered.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

• Improved guest satisfaction by providing quick and efficient check-in services.
• Managed reservations and cancellations to maintain an organized booking system.
• Assisted guests with inquiries to enhance their overall experience.
• Coordinated with housekeeping to ensure timely room availability for incoming guests.
• Enhanced guest experience by offering personalized recommendations for local attractions.
• Answered phone inquiries promptly to deliver excellent customer service.
• Resolved guest complaints with empathy and professionalism to maintain positive relations.
• Checked guests in and out efficiently to streamline front desk operations.
• Scheduled wake-up calls for guests, ensuring timely reminders.
• Maintained cleanliness and organization of front desk area to create a positive first impression.
• Greeted guests warmly to establish a welcoming environment.
• Processed reservations for special events, ensuring guest requirements were met.
• Handled confidential guest information with discretion, ensuring privacy.
• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.