Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marsha Hunter

Plymouth

Summary

Dynamic Cash Poster at Speare Memorial Hospital with a proven track record in financial reconciliation and electronic payment handling. Recognized for meticulous attention to detail and effective problem-solving skills, successfully reducing discrepancies and enhancing account accuracy. Committed to teamwork and delivering exceptional service in fast-paced environments.

Overview

35
35
years of professional experience

Work History

Cash Poster

Speare Memorial Hospital
Plymouth
10.2021 - Current
  • Accurately posted cash payments to patient accounts utilizing the hospital's financial system.
  • Reconciled or entered report discrepancies found in financial records.
  • Processed incoming mail for payment processing, including opening envelopes, sorting documents and verifying information.
  • Performed routine data entry tasks into various databases or spreadsheets.
  • Received and recorded cash, checks and transfers.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Balanced and maintained cash drawer and adhered to established cash handling procedures.
  • Reconciled any pending items that were not paid correctly in a timely manner.
  • Assisted with month-end closing activities such as balancing accounts receivable reports.
  • Correctly identified and reconciled discrepancies between payment postings in the financial system and bank deposits.
  • Applied payments from customers to proper accounts, checking information to verify accuracy.
  • Verified accuracy of financial data before entering it into the system.
  • Updated patient accounts as necessary based on changes made by insurance companies.
  • Provided support for other departments within the organization as needed.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Classified and summarized financial data to compile and enter in financial records
  • Reduced financial discrepancies by verifying accounting statements.
  • Reviewed electronic remittance advice from payers for accuracy prior to posting payments.
  • Reconciled computer reports with manually maintained ledgers.
  • Maintained detailed records of all transactions for audit purposes.
  • Audited and balanced daily ledgers to ensure accuracy of account balances.
  • Maintained accurate records of daily transactions, including cash, checks and credit card payments.
  • Resolved issues related to posting errors or incorrect amounts received from patients and payers.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Direct Support Professional

Lakes Region Community Services
Laconia
04.2011 - 04.2021
  • Contributed to case reviews of client status and progress.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Maintained detailed records of services performed on clients.
  • Helped clients get in and out of beds and wheelchairs.
  • Facilitated social interactions between participants and their peers in the community.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Assisted in planning and implementing recreational activities for participants.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Monitored health and well-being of clients and reported significant health changes.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Assisted individuals in development of social skills to become integrated in community.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Recorded client status progress and challenges in logbooks and reports.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Transported clients to doctor's appointments and errands.
  • Built strong and trusting rapport with clients and loved ones.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Tracked and reported clients' progress based on observations and conversations.
  • Assisted individuals in learning and developing new skills.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Provided guidance and support to ensure safety of individuals served.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Used approved crisis intervention techniques in emergency situations.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Consulted with client care team to continually update care plans.
  • Followed care plan and directions to administer medications.
  • Drove clients to doctors' appointments and social outings.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Assisted clients with maintaining good personal hygiene.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Identified needs of customers promptly and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed household errands and other essential duties.

Hotel Front Desk Clerk

Susse Chalet
Plymouth
08.1990 - 09.2012
  • Facilitated successful front desk operations for high-volume hotel.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Managed cash drawer according to established accounting guidelines.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Greeted guests in a professional and friendly manner.
  • Computed bills, collected payments and made change for guests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Conducted regular audits of front desk operations to ensure compliance with established standards.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Assisted guests with check-in and check-out procedures as needed.
  • Performed administrative duties such as filing documents, preparing correspondence.
  • Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.

Substitute Teacher, K-Eighth Grade

SAU 48
Plymouth
09.2005 - 04.2011
  • Encouraged critical thinking skills while providing feedback on student work products.
  • Utilized educational technology to enhance learning experiences.
  • Maintained a safe and respectful learning environment for all students.
  • Assisted struggling students with classroom assignments with one-on-one tutoring.
  • Took attendance and maintained attendance records during period as substitute.
  • Provided notes and reports on school day activities to primary teacher.
  • Performed administrative duties including attendance tracking, grading assignments, updating records.
  • Left notes for head teacher about notable students, events and problems.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Implemented conflict resolution strategies to manage student disputes.
  • Provided instruction in all core subject areas to students in K-Eighth Grade.
  • Facilitated small group instruction to meet the needs of individual learners.
  • Implemented classroom rules to maintain order and discipline.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
  • Helped head teacher by restocking missing or low supplies in classroom.
  • Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
  • Addressed individual student needs and accommodated learning differences.

Education

High School Diploma -

Plymouth Area High School
Plymouth, NH
06-1989

Skills

  • Electronic Payment Handling
  • Cash handling
  • Data entry
  • Financial reconciliation
  • Client Account Management
  • Customer account updates
  • Attention to detail
  • Problem solving
  • Time management
  • Record keeping
  • Discrepancy resolution
  • Payment authorization
  • Organization skills
  • Reliability
  • Time management abilities
  • Teamwork
  • Updating spreadsheets

References

References available upon request.

Timeline

Cash Poster

Speare Memorial Hospital
10.2021 - Current

Direct Support Professional

Lakes Region Community Services
04.2011 - 04.2021

Substitute Teacher, K-Eighth Grade

SAU 48
09.2005 - 04.2011

Hotel Front Desk Clerk

Susse Chalet
08.1990 - 09.2012

High School Diploma -

Plymouth Area High School

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Marsha Hunter