Marsha Ingraham
Wilson,NC
Summary
Quality focused Administrative Assistant committed to approaching tasks with tenacity and attention to detail.
Overview
24
24
years of professional experience
Work History
Switchboard/Receptionist
Hubert Vester Auto Group
10.2021 - Current
- Enhanced caller experience by efficiently routing calls to appropriate departments and staff members.
- Provided exceptional customer service, addressing inquiries and providing company information as needed.
- Managed multi-line phone systems, ensuring seamless communication between departments and clients.
- Contributed to team efficiency by assisting with administrative tasks when switchboard duties allowed.
Office Assistant/Front Desk Receptionist
Holden Temporary Services
11.2018 - 03.2020
- Worked at various offices in Wilson, NC (per assignment sent to through Agency)
- Front Desk Receptionist, answered phones, assisted customers, collected money & forwarded to appropriate person
- Filing, data entry, operated various office machines
- Customer Service duties - assisted customers according to their requests - Microsoft word, e-mail, faxed documents & assisted with outgoing & incoming mail
Help Desk Advocate for United Health Care
Alorica
12.2016 - 05.2017
- Help Desk Advocate for United Health Care Answered Customer Service calls from Pharmacists/Techs to assist them in achieving paid claims
- Spoke with numerous employees from various medical facilities, as well as UHC employees and members, to resolve issues and help them with their specific needs
- Provided information and forwarded calls to various Departments
Accounts Receivable, Switchboard Operator,Front Desk Receptionist and Mail Clerk
The Morrison Group
12.1999 - 03.2016
- Contacted businesses/AP Departments that had delinquent accounts
- Data Entry in Excel - noted and updated accounts in computer system
Typed collection letters when required - Handled outgoing and incoming calls (including resolving AR and Customer Service issues)
- Sales assistance clerical support, daily and monthly billing
- Operated Mail and FedEx machines
- Microsoft Word, Outlook, faxed documents, e-mail, copiers/scanners
Education
High School Diploma -
Douglas School of Business
Monessen, PennsylvaniaSkills
- Professional phone etiquette
- Customer service-oriented
- Multi-line phone proficiency
- Advanced clerical knowledge
- Accounting familiarity
- Invoice processing
- Excellent communication skills
- Administrative support
Timeline
Switchboard/Receptionist
Hubert Vester Auto Group
10.2021 - Current
Office Assistant/Front Desk Receptionist
Holden Temporary Services
11.2018 - 03.2020
Help Desk Advocate for United Health Care
Alorica
12.2016 - 05.2017
Accounts Receivable, Switchboard Operator,Front Desk Receptionist and Mail Clerk
The Morrison Group
12.1999 - 03.2016
High School Diploma -
Douglas School of Business
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