Marsha Jackson
North Lauderdale,USA
Summary
I am a very respectful leader, a true professional with a strong work ethic, adept in operations management and customer service excellence. Skilled in fostering team developement, collaboration and driving process improvements, leading to enhanced safety compliance and overall customer satisfaction. Knowledgeable in MS Office, various warehouse procedures and loss prevention.
Overview
24
24
years of professional experience
Work History
Inbound, Safety Team Associate
Amazon
Opa-locka, FL
05.2022 - Current
- In my role as an Inbound associate, I have contributed to my team success by completing jobs quickly and accurately
- Maintained productive, efficient approach to all tasks
- Learned all required tasks quickly to maximize performance
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner
- Worked different stations to provide optimal coverage and meet production goals
- I take my role as a safety team associates very seriously, I am constantly making my self available to work along with my superiors and safety team members on projects that will improve the overall safety of the building for all of us
- I actively participate in safety meetings where I am encouraged to give my opinions and updates on observations made whilst doing my safety walks and safety projects in the building.
Store Manager & Co-owner
M&B Beauty Boutique LLC
Lauderhill, FL
01.2019 - 01.2022
- In my role as both a co-owner and store manager I was responsible for all opening and closing procedures
- Hiring, training, team development and firing processes
- Making sales, meeting daily target goals and Loss prevention
- Handling cash deposits, cash balances and maintaining all daily logs and reports
- Maintaining a safe work environment, adhering to building codes and state laws for a successful operation of the business
Supervisor
Bath & Body Works
Sunrise, FL
03.2016 - 11.2018
- Visual Merchandising Team Leader, handling all in-store seasonal and promotional visual changes.
- Oversaw daily operations of the business, ensuring smooth workflow and timely completion of tasks
- Adhering to all opening & closing procedures also handling of daily cash balances
- Applied strong leadership talents, problem-solving and conflict resolution skills, maintaining a harmonious work environment, team efficiency conducive to productivity
- Mentored newly hired employees on the daily operations and store target goals as it relates to customer satisfaction and productivity
- Handled customer complaints and Improved customer satisfaction with timely response to inquiries, addressing concerns and finding effective solutions, thus resolving issues.
- Maintained compliance with company policies, objectives, and communication goals
- Achieved results by working with staff to meet established targets
- Loss Prevention
Supervisor
Charlotte Russe
Plantation, FL
09.2014 - 02.2015
- Maintenance of daily logs and reports communicating information to senior management
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints and resolved issues
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Monitored workflow to improve employee time management and increase productivity
- Constantly striving to exceed daily sales goals
- Opening & Closing the store
- Adhering to all opening & closing procedures also handling of daily cash balances
- Loss Prevention
Operations Manager
Tommy Hilfiger
Sunrise, FL
02.2014 - 07.2014
- Analyzed and reported on key performance metrics to senior management
- Championed safety protocols to maintain a secure working environment, so as to help reduce workplace accidents
- Opening and closing the store
- Adhering to all opening & closing procedures also handling of daily cash balances
- Loss Prevention
- Supervised operations staff and kept employees compliant with company policies and procedures
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Assisted in recruiting, hiring and training of team members
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
Customer Service Manager
Burlington
Sunrise, FL
02.2011 - 01.2014
- Opening & Closing the store
- Adhering to all opening & closing procedures also handling of daily cash balances
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Collaborated with upper management to improve customer service processes and support structures company-wide
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts
- Resolved customer complaints and issues, constantly following through with resolutions, while prioritizing customer satisfaction and loyalty
- Managed a team of customer service representatives and cashiers, fostering a positive work environment focused on teamwork and collaboration
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Set aggressive targets for employees to drive company success and strengthen motivation
- Creating work schedules
- Merchandising
- Loss Prevention
Sales Associate
Walmart
Pembroke Pines, FL
02.2007 - 08.2009
- Provided positive first impressions, creating a welcoming store environment for existing, new, and potential customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Engaged with customers to build rapport and loyalty
- Helped customers to locate products
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Enhanced team productivity by fostering a positive work environment
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Traffic Coordinator for Kingston Division
Caricom Freight Consolidators Inc.
Opa-locka, FL
11.2004 - 01.2007
- Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients
- Data Entry
- Manifest Preparations
- Coordinate the movement of cargo for exportation to other countries
- Basic Insurance Preparations
- Conducted research to address shipping errors and packaging mistakes
- Factored shipping logistics, procedures, rates and routes in making decisions on best shipping methods for materials
Client Care Representative
Garbage Disposal And Sanitation System Ltd.
Kingston, Jamaica
07.2001 - 07.2004
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times
- Assisted in the development of internal training materials aimed at improving Client Care Representative skills and knowledge base
- Streamlined client onboarding processes for improved efficiency and overall experience
- Data Entry, maintaining current client records and accounts
- Accounts Receivables
- Working directly with operations to dispatch vehicles maintaining logistics
Education
Certification - Human Resources Management
Broward College
Fort Lauderdale, FL12.2025
Certification -
Osha30
03.2025
Certificate - Adult first Aid/CPR/AED
American Red Cross
10.2024
Bachelor of Arts - Tourism And Travel, Marketing
University of Cambridge
United Kingdom06.2003
Certificate - Flight Attendant
Caribbean Life International
Kingston, Jamaica06-2000
High School Diploma -
Immaculate Conception High School
Jamaica06.1998
Skills
- Problem-Solving
- Customer Service
- Collaboration
- Following Instructions
- Store operations
- Communication skills
- Team Leadership
- Training
- Coaching
- Mentoring
- Cash Management
- Bank Deposits
- Safety compliance
- Operations Management
- Scheduling
- Inventory Management
- Sales expertise
- Loss Prevention
- Visual Merchandising
- Process Improvements
- Culture development
- MS Office
- Warehouse operations
Languages
Spanish, Limited Working
Affiliations
- I volunteer for different non-profit organizations assisting with displaced and homeless individuals.
- I actively participate as a pet foster mom which is something I truly enjoying doing.
- I partner with different charitable events to provide food & clothing for persons in need.
Timeline
Inbound, Safety Team Associate
Amazon
05.2022 - Current
Store Manager & Co-owner
M&B Beauty Boutique LLC
01.2019 - 01.2022
Supervisor
Bath & Body Works
03.2016 - 11.2018
Supervisor
Charlotte Russe
09.2014 - 02.2015
Operations Manager
Tommy Hilfiger
02.2014 - 07.2014
Customer Service Manager
Burlington
02.2011 - 01.2014
Sales Associate
Walmart
02.2007 - 08.2009
Traffic Coordinator for Kingston Division
Caricom Freight Consolidators Inc.
11.2004 - 01.2007
Client Care Representative
Garbage Disposal And Sanitation System Ltd.
07.2001 - 07.2004
Certification - Human Resources Management
Broward College
Certification -
Osha30
Certificate - Adult first Aid/CPR/AED
American Red Cross
Bachelor of Arts - Tourism And Travel, Marketing
University of Cambridge
Certificate - Flight Attendant
Caribbean Life International
High School Diploma -
Immaculate Conception High School
Similar Profiles
Gayathri VGayathri V
CS Associate at AmazonCS Associate at Amazon
Veronica HilbyVeronica Hilby
Trainer at AmazonTrainer at Amazon
Jedidia TambuJedidia Tambu
Agent de production at AmazonAgent de production at Amazon
Juan NietoJuan Nieto
Warehouse Laborer at AmazonWarehouse Laborer at Amazon
Teron DukesTeron Dukes
Pre-Apprentice Electrician at Junior Achievement Of South FloridaPre-Apprentice Electrician at Junior Achievement Of South Florida