Marsha Johnson
Augusta,GA
Summary
Proven Environmental Services Technician with a track record of enhancing facility cleanliness and waste management at WellStar Health System Inc. Skilled in hazardous waste management and customer service, demonstrated by improving recycling procedures and resolving customer issues with empathy. Achieved increased loyalty through proactive problem-solving and safety training.
Overview
14
14
years of professional experience
Work History
Environmental Services Technician
WellStar Health System Inc
03.2024 - Current
- Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
Cleaner
ServiceMaster
07.2021 - 03.2024
- Emptied trashcans and transported waste to collection areas.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Customer Service Representative
Navy Federal Credit Union
12.2019 - 07.2021
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Security Officer
Securitas Security Services USA
11.2010 - 07.2021
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
Education
Master Of Business Administration - Human Resources Management
Columbia Southern University
Orange Beach, AL08.2019
Bachelor Of Science - Criminal Justice
Columbia Southern University
Orange Beach, AL05.2017
Skills
- Compliance inspections
- Safety trained
- Hazardous waste management
Timeline
Environmental Services Technician
WellStar Health System Inc
03.2024 - Current
Cleaner
ServiceMaster
07.2021 - 03.2024
Customer Service Representative
Navy Federal Credit Union
12.2019 - 07.2021
Security Officer
Securitas Security Services USA
11.2010 - 07.2021
Master Of Business Administration - Human Resources Management
Columbia Southern University
Bachelor Of Science - Criminal Justice
Columbia Southern University
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