MARSHA JOHNSON
Adell,WI
Summary
Dedicated and diligent professional with a proven track record in delivering exceptional customer service and effectively managing time in a fast-paced clerical/security setting. Possessing a strong work ethic, consistently striving to exceed expectations and ensure the highest level of satisfaction for both clients and colleagues. Skilled in maintaining a secure environment while providing efficient administrative support, adept at multitasking, problem-solving, and maintaining attention to detail. Committed to fostering positive relationships and contributing to the overall success of the organization.
Overview
20
20
years of professional experience
Work History
Security Dispatcher
Ascension Columbia St.Marys Milwaukee
06.2024 - Current
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Responded to 100 calls per day to execute service or requests for emergency and routine assistance.
Correctional Officer II
State of Wisconsin Department of Corrections
09.2017 - 02.2023
- Monitored behaviors of piocs in housing units, worksites, and/or recreational activities
- Inspected conditions of locks, window bars, grills, doors, and gates within facilities to ensure security and help prevent escapes
- Conducted head counts to ensure that each piocs were present
- Inspected mail for contraband
- Transported piocs to other institutions, court appearances, medical visits, and work assignments.
- Enforced facilities rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Responded to emergency situations or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
Retail Lockbox Clerk I
U.S. Bank
06.2016 - 09.2017
- Verified customer account numbers and any errors on incoming payments.
- Maintained records of daily lockbox transactions, including deposits, withdrawals, and transfers.
- Cross-trained and provided support with special projects.
- Prepared and processed lockbox deposits for customers, ensuring accuracy of information and data entry.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Customer Service Representative
Speedy Loan
09.2014 - 05.2016
- Reviewed loan files for completeness, identified missing documentation, ensuring compliance with banking regulations and customer service standards.
- Investigated customer concerns related to the loan application process and provided resolutions in a timely manner.
- Inbound/Outbound daily calls for payment reminders as well as monthly promotions.
- Performed money gram transactions
PSE/Mail Processing Clerk
United States Postal Service
02.2012 - 08.2014
- Sorted outgoing/incoming mail, parcels, and periodicals by zones/zip codes for the postal carriers to distribute to their routes
- Carried out loading and unloading of APCs, BMCs, Pumpkins from semi mail trucks daily.
- Provided services at the public window for pick-ups and drop-offs
- Inspected incoming packages for visible signs of damage prior to processing.
- Placed mail and parcels in postal boxes and made sure they were up to date
Accounts Payable Clerk
Ajilon Professional Staffing
08.2005 - 01.2012
- Analyzed over 100-150 daily purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Compiled, coded and submitted weekly invoices for payment.
- Reconciled discrepancies between vendor statements and internal accounts payable reports.
- Set up new vendors in system
- Maintained good working relationships with vendors and resolved disputes.
Education
High School Diploma -
Alexander Hamilton High School
Milwaukee, WI06.1996
Skills
- Client Support
- Accounts Payable/Receivable
- Professional Telephone Communication
- Effective Written Communication
- Document Organization
- Microsoft Word/Excel, SAP/ERP, Wausau Financial Systems, TCM, and Echeck
- 12,000KSPH
- Ensures Data Privacy
Timeline
Security Dispatcher
Ascension Columbia St.Marys Milwaukee
06.2024 - Current
Correctional Officer II
State of Wisconsin Department of Corrections
09.2017 - 02.2023
Retail Lockbox Clerk I
U.S. Bank
06.2016 - 09.2017
Customer Service Representative
Speedy Loan
09.2014 - 05.2016
PSE/Mail Processing Clerk
United States Postal Service
02.2012 - 08.2014
Accounts Payable Clerk
Ajilon Professional Staffing
08.2005 - 01.2012
High School Diploma -
Alexander Hamilton High School
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