Marsha Kelly
Grand Prairie,TX
Summary
Adept at enhancing workplace safety and efficiency, I leveraged my packing and organizational skills at DLH Solutions to increase packing accuracy. My collaborative spirit and ability to thrive under pressure, honed across roles from Amazon to Auto Part Inc, consistently improve team productivity and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Packer
DLH Solutions
12.2024 - 02.2025
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
- Expedited order processing by prioritizing tasks according to shipping deadlines.
- Ensured cleanliness and organization of packing area, adhering to safety standards.
- Loaded items onto conveyor belts and pallets.
- Counted items to verify accuracy of orders.
- Re-packaged damaged or incorrectly packaged items.
- Sorted and stacked finished items.
Warehouse Worker
Amazon
04.2021 - 07.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
Auto Part Inc
04.2018 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier/ Cook
Braum's Ice Cream & Burger Restaurant
03.2013 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CAP 2 Stocker
Walmart
09.2017 - 03.2019
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Assisted in training new CAP 2 Stockers on best practices for stocking shelves efficiently while maintaining cleanliness standards.
- Demonstrated adaptability by quickly adjusting to changes in priorities or workload due to seasonal fluctuations or unexpected inventory demands within various store departments.
- Recognized opportunities for process improvement within stocking procedures and provided constructive feedback to management for consideration.
Education
Associate Of Business Administration - Business
ULM
Monroe, LA05.2007
Lake Providence Sr High
Lake Providence, LA2003
Skills
- Product packaging
- Warehouse safety
- Labeling
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
Timeline
Packer
DLH Solutions
12.2024 - 02.2025
Warehouse Worker
Amazon
04.2021 - 07.2024
Customer Service Representative
Auto Part Inc
04.2018 - 06.2020
CAP 2 Stocker
Walmart
09.2017 - 03.2019
Cashier/ Cook
Braum's Ice Cream & Burger Restaurant
03.2013 - 10.2017
Associate Of Business Administration - Business
ULM
Lake Providence Sr High
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