Marsha Kisner
Mannington,WV
Summary
Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
16
16
years of professional experience
Work History
Project Coordinator
WEST VIRGINIA FOUNDATION FOR RAPE INFORMATION AND SERVICES
10.2007 - Current
- Manage victim advocates working on the frontline providing services to victims of crime
- Provided supervision/leadership to maintain an efficient flow of work functions; improved operations; and/or streamlined processes and procedures
- Trained, mentored and provided guidance to employees, identifying and addressing areas of improvement
- Identified and analyzed problems associated with personnel or work functions and generated possible resolutions
- Provide technical assistance and training to sexual assault response teams West Virginia
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Responded to requests for information on materials to inquiring parties.
- Photocopied, distributed and emailed documents to project managers.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Arranged travel and accommodation for team members and project partners.
- Wrote technical narratives to document processes and design changes.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Streamlined operational processes for increased efficiency in grant management and financial reporting.
- Built strong community partnerships to support organizational goals and expand outreach efforts.
- Led a diverse team of staff and volunteers, fostering an inclusive work environment that encouraged collaboration and professional growth.
- Developed innovative programs addressing community needs, leading to improved outcomes for beneficiaries.
- Managed budgets responsibly, aligning resources with strategic priorities while maintaining fiscal discipline.
- Delivered engaging presentations at conferences and events on behalf of the organization, raising awareness about key issues.
- Managed crisis situations effectively by developing contingency plans, providing timely updates to stakeholders and adapting strategies as needed.
- Championed diversity, equity and inclusion initiatives within the organization resulting in strengthened relationships among staff members.
- Prioritized sustainability practices within daily operations which contributed positively towards environmental conservation efforts.
- Oversaw the successful execution of special events, including fundraising galas and community engagement activities, that showcased the organization's impact and attracted new supporters.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Owner
Bakers Nook LLC
11.2018 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for new organization.
- Supervised the creation of exciting merchandise displays to catch the attention of store customers.
Education
BACHELOR OF SCIENCE - PSYCHOLOGY/CRIMINAL JUSTICE
FAIRMONT STATE UNIVERSITY
Fairmont, WV01.2004
Skills
- Excellent verbal and written communication skills
- Employee Management
- Technical Assistance Provider
- Strong organization, planning, and implementation skills
- Project management
- Experience in system design analysis including development, modification, maintenance, and evaluation of IT systems
- Curriculum Development
- Training Specialist
- Program Development and Evaluation
- Information Management
- Strong reporting skills
- Grant Management
- Non-Profit Reporting
- Cost Benefit Analysis
- Financial/Budget Procurement
- Strategic Planning
- IT Support Specialist/Technical Support/Troubleshooting
- Safety Net Security/Risk Assessment
- Time Management
- Conflict Resolution
- Event Coordinator
- Public Speaking
- Managing Tight Deadlines
- Victim Services Specialist
- Sexual Assault Response Team (SART) Coordinator
- Policy and Protocol Development
- Agency/Program Evaluation
- Webinar Coordinator Content/Development
- Contract Management
- Excellent with Excel Workbooks and Budget analysis
- Data queries and building reports
- Exceptional Computer Skills
- Financial Management
- Consulting
- Business Administration
- Staff Supervision
- Data Entry
- Administrative Leadership
- Project Coordination
- Event Planning
- MS Office
- Event Coordination
- Discretion and Confidentiality
- Scheduling and Calendar Management
- Process Improvement
- Presenting Ideas and Plans
- Professional Networking
- Budget Management
- Adaptability
- Effective Communication
- Performance Monitoring
- Risk Assessment
- Training and Development
- Creative Thinking
- Team Leadership
- Problem-Solving
- Performance Management
- Financial Reporting
- Travel Coordination
- Office Management
- Staff Training
- Policy Development
- Cultural Awareness
- Supervision and leadership
- Remote Office Availability 17 Years Remote
- Business Management
references
- GREG DONEWAR, 304-322-0209
- MARLENE HALL, 304-641-9345
- CHRIS TATTERSON, 304-641-3507
committees
- West Virginia Human Trafficking Steering Committee -Advisor
- West Virginia Human Trafficking Task Force -Training and Services Advisor
Timeline
Owner
Bakers Nook LLC
11.2018 - Current
Project Coordinator
WEST VIRGINIA FOUNDATION FOR RAPE INFORMATION AND SERVICES
10.2007 - Current
BACHELOR OF SCIENCE - PSYCHOLOGY/CRIMINAL JUSTICE
FAIRMONT STATE UNIVERSITY
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