Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marsha Lightford

Hazel Green

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Waitress

Cricket’s
04.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Receptionist

Manny’s Roofing and Construction
01.2021 - 04.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Waitress

Cricket’s
06.2018 - 01.2021
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Finisher

PPG Aerospace
08.2017 - 06.2018
  • Assisted in training new finishers, ensuring proper understanding of job responsibilities and techniques for optimal performance.
  • Maintained a clean work environment, promoting a positive atmosphere conducive to high-quality output.
  • Demonstrated strong attention to detail when performing intricate finishing tasks on complex products or designs.
  • Completed projects within established deadlines while maintaining stringent quality standards throughout the work process.
  • Utilized various hand tools and equipment effectively, ensuring precision in all aspects of the finishing process.
  • Reviewed time sheets and work orders.

Nesatron TI

GCA
05.2015 - 08.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Fired glass up electrically to insure proper function

Merchandise Specialist

O’Reilly
04.2015 - 06.2016
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Evaluated current assortment mix regularly to identify gaps or opportunities for expansion based on customer needs and market demand.
  • Participated in cross-functional teams focused on initiatives such as process improvements, cost reduction efforts, or special projects within the organization.
  • Increased overall store attractiveness by organizing shelves, displays, and signage according to corporate guidelines.
  • Streamlined inventory management processes for increased efficiency and accuracy.
  • Boosted merchandise sales by implementing strategic visual merchandising techniques.
  • Contributed to positive work environment by fostering teamwork among colleagues while maintaining individual productivity goals.
  • Conducted regular audits of in-store merchandise to maintain proper pricing and product information accuracy.
  • Resolved customer complaints professionally, ensuring a high level of satisfaction with their shopping experience at the store.
  • Collaborated with store managers to create effective promotional campaigns for featured products.

Waitress

Cricket’s
01.2013 - 04.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

High School Diploma -

Penn Foster High School
Scranton, PA
01-2025

Skills

  • Strong multitasking
  • Team collaboration
  • Attention to details
  • Decision-making
  • Handling complaints
  • Active listening
  • Time management
  • Sales techniques
  • Compliance standards
  • Inventory management
  • Data entry
  • Attention to detail
  • Verbal and written communication
  • Strong work ethic
  • Heavy lifting
  • Quality control
  • Deadline oriented
  • Safety regulations compliance

Timeline

Waitress

Cricket’s
04.2022 - Current

Receptionist

Manny’s Roofing and Construction
01.2021 - 04.2022

Waitress

Cricket’s
06.2018 - 01.2021

Finisher

PPG Aerospace
08.2017 - 06.2018

Nesatron TI

GCA
05.2015 - 08.2017

Merchandise Specialist

O’Reilly
04.2015 - 06.2016

Waitress

Cricket’s
01.2013 - 04.2015

High School Diploma -

Penn Foster High School

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Marsha Lightford