Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Awards
Timeline
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Marsha Sopiecha

Brunswick,OH

Summary

Dynamic and results-driven professional with extensive expertise in Patient Access Management, Education, Quality Assurance Coordination, and Scheduling Coordination. Leverages comprehensive knowledge of front-end systems including Epic, Cerner, McKesson, Centricity, and HMS to enhance revenue cycle processes and improve patient satisfaction. Proven track record in denial management, financial counseling, case management, and patient accounts, with strong skills in customer service, verification, authorization, pre-certification, insurance handling, billing, and employee engagement. Committed to driving improvements in teaching methodologies and fostering an environment of excellence in patient care and service delivery.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Consultant

St Anthony’s Medical Center
  • Consultant for Patient Access/ Revenue Cycle (Short term consulting position).

Trainer

Health Information Management
Cleveland, OH
01.2021 - Current
  • Trainer for staff in Health Information. Strong knowledge of preventing duplicate medical record numbers. Background in instructing Patient Access in searching for the correct patient and to prevent duplicate numbers. Strong knowledge of merging medical records on the backside. I have created a Medical Record Policy to several Hospitals that are currently using this for their staff.
  • HCPRO Medicare- Author of the Complete Patient Access Book for all Directors, Managers, Supervisors, Patient Access published January 18th, 2020.

Proctor

PROCTOR
01.2015 - Current
  • Proctor for Naham since 2015. (CHAA and CHAM certification).

Consultant for Patient Access/Revenue Cycle for Patient Access Management/Education/QA Specialist/Scheduling Coordinator, Denial Management
01.2015 - Current
  • Very active as Educator and Proctor for Naham for the CHAA and CHAM certification.

Marketing Deparment (Opinions)
01.2014 - Current
  • Recruiting, Teaching and Interviewing clients.

Southwest General Hospital
08.2019 - 03.2020
  • Currently worked in the Oakview department as Verification, Scheduler, Biller, Registration: (Assignment completed).

Instructor

Cuyahoga Community College
01.2012 - 10.2018
  • Instructor for the Patient Access Specialist Program. Member of the Advisory Council for Patient Access Specialist Curriculum. Participated in the documentary video tape for the Patient Access Specialist program. December 2012- October 2018

Lead

Life Line Community Healthcare
01.2015 - 12.2015
  • Lead for Verification/Authorization of insurances/Medical Billing. Denial Management

Supervisor/Educator

Southwest General Hospital – Middleburg Hts., Ohio
09.1989 - 04.2014
  • Supervised Patient Access Personnel including Emergency Room, Patient Registration, Outpatient services, Preservice schedulers and Financial Counselors. In addition, functioned as organizational Access Services Educator/Trainer including new hire orientation, re-education for quality issues as well as all new system implementation education. Counseled and problem solved throughout the hospital.
  • Financial Counseling (Improvement in collections up front).
  • Consistently exceeded positive impact with the departmental budget.
  • Strong knowledge of the Revenue Cycle and Denials.
  • Excellent Monthly upfront cash collection for Main ER.
  • Improved monthly insurance rejections by auditing and educating all Patient Access/Managers.
  • High Scores for Patient Satisfaction and employee engagement.
  • Departmental management including resource scheduling within budget, staff hiring/firing, annual evaluations, budgeting, departmental meetings, conflict resolution etc.
  • Acted as Interdepartmental liaison with Patient Accounts, Information Technology Services, Case Management, Finance, Medical Services, Health Information Services and Nurse Managers.
  • Coordinated and managed multiple projects consistently meeting aggressive deadlines.
  • Scheduled, organized and conducted classroom training for all managers and their staff.
  • Project Manager of the AHlQA (New Quality Review) and Passport that resulted in capturing errors before the bill went out.
  • Selected as Access Services resource for the implementation of Cerner/Mckesson/Epic registration system, Cerner Electronic Bed Board, First Net, Cerner Scheduling system, Epic, Passport eligibility, Visionware, Kronos, Epic, Inquicker, Quadex, Bright Tree, Charge master, Patient Portal, Advanced MD PM, HMS, Centricity, and Medic Management Group.
  • Provided ongoing research and understanding of all government, commercial, third party insurances and medical billing.
  • Implemented all Procedures, Policies, and QA Reports.
  • Researched, authored and maintained all Educational material on the internet.
  • Consulted and worked very closely with IT for complex problem solving, testing, implementing new systems.

Access Rep
01.1998 - 01.2002
  • Responsible for the accurate and complete scheduling and registration of patients seeking services at Southwest General Hospital.
  • Experience also on the back of the Revenue Cycle. (Payment processing, check deposits, auditing, write-offs, submitting claims to insurance companies, insurance, credentialing, and denials).

Education

Health Information Management

Cuyahoga Community College

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Cleveland Institute of Dental-Medical
Cleveland, OH
01.2004

Skills

  • Confident speaking abilities
  • Insurance eligibility verification and pre-authorization
  • Quality assurance management
  • Proficient in Microsoft Office applications
  • Customer service enhancement skills
  • Proven track record in education
  • Critical thinking for problem solving
  • In-depth understanding of ICD-10 and CPT codes
  • Customer conflict management
  • Monitoring high-value payment adjustments
  • Effective instructional abilities

Affiliations

Member of the National Association of Healthcare Access Management (NAHAM).

Certification

  • Certified Healthcare Access Associate. (CHAA).
  • Proctor for the CHAM/CHAA certification.

Awards

Selected for the SWG President Award in 2015 for Patient Satisfaction and employee engagement., Received Departmental Gold Award in 2015 for Excellence in Management and Education., Recipient of numerous Letters of Excellence for above and beyond dedication to teaching, education and new project implementation., Perfect Attendance awards for the last 15 years., Received the Excellence Award from “Cuyahoga Community College” for authoring “(The complete Patient Access Handbook)” published in December of 2020.

Timeline

Trainer

Health Information Management
01.2021 - Current

Southwest General Hospital
08.2019 - 03.2020

Proctor

PROCTOR
01.2015 - Current

Consultant for Patient Access/Revenue Cycle for Patient Access Management/Education/QA Specialist/Scheduling Coordinator, Denial Management
01.2015 - Current

Lead

Life Line Community Healthcare
01.2015 - 12.2015

Marketing Deparment (Opinions)
01.2014 - Current

Instructor

Cuyahoga Community College
01.2012 - 10.2018

Access Rep
01.1998 - 01.2002

Supervisor/Educator

Southwest General Hospital – Middleburg Hts., Ohio
09.1989 - 04.2014

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Cleveland Institute of Dental-Medical

Consultant

St Anthony’s Medical Center

Health Information Management

Cuyahoga Community College

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