Marsha Mabou
Fort Lauderdale,FL
Summary
Proven Event Coordinator and Manager at Urban Air Trampoline and Adventure Park, adept in project management and team mentorship, enhanced event attendance and customer satisfaction through innovative planning and effective crisis resolution. Skilled in budget management and client relations, consistently delivering successful outcomes and fostering a culture of continuous improvement and collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Event Coordinator
Urban Air Trampoline and Adventure Park
11.2022 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Brainstormed and implemented creative event concepts and themes.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
Manager
Urban Air Trampoline and Adventure Park
06.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
High School Diploma -
Plantation High School
Plantation, FL06.2024
Skills
- Event Planning
- Project Management
- Scheduling
- Time Management
- Event Setup and Breakdown
- Guest Relations
- Schedule Management
- Crisis Management
- Special events planning
- Social Media Marketing
- Guest Management
- Corporate Events Planning
- Operations Oversight
- Team mentorship
- Volunteer Management
- Client Relationship Development
- Budget Management
Certification
Bls Certification
Languages
French
Native or Bilingual
Spanish
Full Professional
Timeline
Event Coordinator
Urban Air Trampoline and Adventure Park
11.2022 - Current
Manager
Urban Air Trampoline and Adventure Park
06.2021 - Current
High School Diploma -
Plantation High School