Marsha Mahan
Birmingham ,AL
Summary
Dynamic professional with a proven track record at Mercedes, excelling in machine operation and quality inspection. Recognized for enhancing team efficiency and consistently meeting production targets. Strong problem-solving abilities and effective communication skills foster collaboration and drive results in fast-paced environments. Committed to maintaining workplace cleanliness and safety standards.
Overview
6
6
years of professional experience
Work History
Production Worker
Mercedes
Vance, AL
09.2023 - 12.2025
- Operated machinery to assemble components efficiently and accurately.
- Conducted quality inspections to ensure compliance with production standards.
- Collaborated with team members to streamline assembly line processes.
- Maintained cleanliness and organization of work area for optimal safety.
- Assisted in training new workers on production procedures and safety protocols.
- Troubleshot equipment issues, minimizing downtime during production shifts.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts during peak work periods to keep projects on schedule.
Customer Service Representative
Wells Fargo
Birmingham,AL
07.2022 - 09.2023
- Assisted customers with account inquiries and transactions, ensuring timely resolutions.
- Provided support for online banking services, enhancing user experience and accessibility.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Collaborated with team members to streamline service processes and improve response times.
- Educated clients on financial products, fostering informed decision-making and satisfaction.
- Maintained accurate records of customer interactions, contributing to database integrity and reporting accuracy.
- Trained new staff on company policies, procedures, and customer service best practices.
Supervisor
Starbucks
Birmingham, AL
09.2019 - 07.2022
- Oversaw daily operations, ensuring adherence to quality and service standards.
- Trained and mentored baristas on beverage preparation and customer service techniques.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Monitored store performance metrics, identifying areas for improvement in efficiency and sales.
- Executed promotional campaigns, increasing customer traffic and brand loyalty.
- Resolved customer complaints swiftly, improving overall satisfaction ratings.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
High School Diploma -
Wenonah High School
Birmingham05.2017
Skills
- Workplace cleanliness
- Product packing
- Product packaging
- Heavy lifting
- Product assembly
- Hand tools
- Product inspection
- Machine operation
- Complex Problem-solving
- Efficient communication
Timeline
Production Worker
Mercedes
09.2023 - 12.2025
Customer Service Representative
Wells Fargo
07.2022 - 09.2023
Supervisor
Starbucks
09.2019 - 07.2022
High School Diploma -
Wenonah High School