MARSHA MATOVINA
Hubbard
Summary
Dynamic Member Service Representative with ASECU, recognized for enhancing customer satisfaction through exceptional service and relationship building. Proficient in financial transactions and account management, I effectively resolved inquiries and complaints, ensuring compliance and accuracy. Committed to delivering high-quality support while maintaining a professional reputation in a fast-paced environment.
Overview
16
16
years of professional experience
Work History
Member Service Representative
ASECU
02.2009 - 05.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Verified customer identification and documentation for compliant transactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Education
HUBBARD HIGH SCHOOL
Hubbard, OHSkills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
- Account management
- Banking
- Document processing
- Payment processing
Timeline
Member Service Representative
ASECU
02.2009 - 05.2025
HUBBARD HIGH SCHOOL
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