Summary
Overview
Work History
Education
Skills
Timeline
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Marsha McCarroll

Elizabethtown,NY

Summary

I was working both jobs until I retired from Social Services in 2009. We just retired from our Pizza business last year and I’m looking for something I can do remotely. I pride myself in good customer service.

I don’t have college but I do have 36 years of helping people with assistance and making referrals to other agencies

Overview

48
48
years of professional experience

Work History

BUBS PIZZA & DELI

Self-employed
Elizabethtown , NY
06.2000 - 04.2023
  • Partner
  • Maintained cleanliness of work area, equipment, and utensils throughout shift.
  • Paid all the bills for the business
  • Ordered inventory
  • Cooked and trained other workers how to cook
  • Ensured all health codes were followed while handling food items.
  • Followed company policies and procedures regarding food preparation and storage techniques.
  • Assisted in taking customer orders and providing information about menu items.
  • Provided excellent customer service by responding promptly to inquiries or requests from customers.

Child Support Coordinator

Essex County Dept of Social Services
Elizabethtown , NY
08.2007 - 12.2015
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Organized team events to promote a positive work environment.
  • Resolved customer complaints or answered customers' questions.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Analyzed financial activities of department to share budgetary input with managers.

Case Manager

Essex County Dept of Social Services
Elizabethtown , NY
01.1975 - 12.2009
  • Maintained accurate case records and documentation according to agency guidelines.
  • Participated in team meetings to discuss departmental changes
  • Monitored client progress through regular follow-up contacts.
  • Interviewed clients to determine eligibility

  • Provided crisis intervention support for clients in emergency situations.
  • Collaborated with other service providers to ensure continuity of care for clients.
  • Attended court hearings as a representative of the organization when needed.
  • Participated in professional development activities related to case management best practices.
  • Advised staff members on effective strategies for working with challenging client behaviors.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Communicated with legal services providers,other social services departments , and local judicial systems regarding cases.
  • Advocated on behalf of clients to secure necessary services and support.

Education

High School Diploma -

Elizabethtown Lewis Central School
Elizabethtown, NY
06-1973

Skills

  • I’m a retired worker looking mainly for work I can do from home
  • I worked directly with customers for 36 years at social services I don’t have college experience but I do have life experience and I enjoy helping people in need

Timeline

Child Support Coordinator

Essex County Dept of Social Services
08.2007 - 12.2015

BUBS PIZZA & DELI

Self-employed
06.2000 - 04.2023

Case Manager

Essex County Dept of Social Services
01.1975 - 12.2009

High School Diploma -

Elizabethtown Lewis Central School

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Marsha McCarroll