Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marsha McHenry

Milwaukee,WI

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Experienced Customer Service Representative with Number years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Call Center Customer Service Representative

Quad Graphics Medical Clinic
02.2018 - 02.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.

Call Center Customer Patient Representative

Children's Hospital Of Wisconsin - Milwaukee Campus
08.2016 - 08.2017
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.

Education

GED - General Studies

Milwaukee Area Technical College
Milwaukee, WI
03.1984

Skills

  • Understanding Customer Needs
  • Good Listening Skills
  • Call Documentation
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Issue Identification
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Call Center Operations
  • Clerical Support
  • Answering Customer Questions

Timeline

Call Center Customer Service Representative

Quad Graphics Medical Clinic
02.2018 - 02.2022

Call Center Customer Patient Representative

Children's Hospital Of Wisconsin - Milwaukee Campus
08.2016 - 08.2017

GED - General Studies

Milwaukee Area Technical College
Marsha McHenry