Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marsha McHenry

Milwaukee,WI

Summary

Flexible Customer Service Representative offering 30 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Overview

4
4
years of professional experience

Work History

Call Center Customer Service Representative

QuadMed Clinic
West Allis, WI
03.2018 - 03.2022
  • Answered incoming customer calls regarding product inquiries, orders, and complaints.
  • Provided customers with product and service information.
  • Resolved customer issues in a timely manner.
  • Maintained accurate records of customer interactions and transactions.
  • Adhered to all company policies and procedures related to customer service.
  • Responded promptly to customer inquiries via email or chat systems.
  • Communicated courteously with customers by telephone, email, or chat systems.
  • Updated existing customer information as needed in company databases.
  • Worked collaboratively within a team environment to meet departmental goals.
  • Documented all call information according to standard operating procedures.
  • Participated in training sessions to stay current on changes in products and services.
  • Demonstrated excellent listening skills while interacting with customers.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.

Regional Accounting Technician Mgr.

USDA Forest Service
Milwaukee, WI
  • Maintained financial records, including accounts receivable and payable and general ledger.
  • Generated reports for management review using accounting software programs such as QuickBooks.
  • Conducted month-end closing activities, including journal entries and account reconciliation.
  • Performed data entry into various computerized systems related to accounts payable and receivable functions.
  • Analyzed discrepancies in financial documents and made corrections accordingly.
  • Provided support for internal and external audits by preparing requested documentation.
  • Resolved customer inquiries related to billing issues or payment status updates.
  • Interpreted complex financial information to provide accurate advice to management team members regarding cost savings opportunities.
  • Reviewed expense reports for accuracy prior to processing payments.
  • Reconciled vendor statements on a regular basis ensuring all open items are addressed promptly.
  • Verified accuracy of financial data before entering it into the system.
  • Compiled financial reports in an organized manner for senior management review.
  • Completed special projects as assigned by senior leadership team members.

Education

GED -

Milwaukee Area Technical College
Milwaukee, WI
09.1984

Skills

  • Call Center Operations
  • Technical Troubleshooting
  • Account Updating
  • Customer Service
  • Customer Support
  • Documentation and Reporting
  • Customer Inquiries
  • Complaint Resolution
  • Customer Satisfaction
  • Customer Needs Assessment
  • Call Center Customer Service
  • Data Entry

Timeline

Call Center Customer Service Representative

QuadMed Clinic
03.2018 - 03.2022

Regional Accounting Technician Mgr.

USDA Forest Service

GED -

Milwaukee Area Technical College

Similar Profiles

CREATE PROFILE
Marsha McHenry