Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marsha Mercidieu

Fort Lauderdale,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude, who is seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Risk Analyst

Moss & Associates
07.2022 - Current
  • Established strategy for operations reporting and analytics, identifying key needs for clients, subcontractors and insurance partners.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
  • Looked at current and new merchants and individual history to evaluate trends and compliance risks.
  • Manage a project list, analyze appropriate prioritization based on cost-benefit analysis, and conduct prioritization meetings with the project team members.
  • Assists in communication and collaborates with other employees, departments, and vendors.
  • Collaborated on implementation of collection strategies with risk team members.
  • Devised new systems and specific processes to handle ongoing monitoring needs for project accounts.

Warranty Administrator

Moss & Associates
01.2018 - 06.2022
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Maintained detailed service and customer records.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Gathered paperwork and contacted customers to book appointments.
  • Maintained relationships with developer representatives, building management and unit owners.
  • Generated, posted and attached information to claim files.
  • Communicated effectively with staff members of operations and finance departments.
  • Modified, updated and processed existing policies.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Organized claims paperwork and scheduled repairs with unit owners, building managers and developers' representatives.
    Collaborated with fellow team members to manage large volume of claims.

Branch Manager

Enterprise Rent-A-Car
02.2013 - 12.2017
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Consulted customers to boost product sales and services.
  • Resolved various issues impacting sales management and business operations.
  • Enhanced branch production rates by handling staff conflicts, evaluations and hiring processes and coaching employees on company protocol.
  • Implemented service improvements to enhance sales cycle.
  • Boosted sales and customer loyalty through incentive programs.
  • Analyzed business processes to identify cost savings and operational efficiencies.

Legal Administrative Assistant

Fisher & Redavid Lawfirm
08.2010 - 01.2013
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Prepared drafts of forms, letters and agreements for legal staff use.
  • Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
  • Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
  • Scheduled and coordinated meetings between legal teams and clients.
  • Generated pleadings and other legal documents for review by attorneys and paralegals.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Completed data entry of legal documents into electronic filing systems.

Education

Bachelor of Science - Accounting And Business Management

DeVry University
Miramar, FL

Skills

  • Records Management
  • Customer Communication
  • Data Entry
  • Conducting Investigations
  • Risk Analysis Training
  • Database Management
  • Trend Analysis
  • Project Management

Certification

C.R.I.S. - Construction Risk and Insurance Specialist

Languages

French
Native or Bilingual

Timeline

Risk Analyst

Moss & Associates
07.2022 - Current

Warranty Administrator

Moss & Associates
01.2018 - 06.2022

Branch Manager

Enterprise Rent-A-Car
02.2013 - 12.2017

Legal Administrative Assistant

Fisher & Redavid Lawfirm
08.2010 - 01.2013

Bachelor of Science - Accounting And Business Management

DeVry University

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Marsha Mercidieu