Marsha Millard
Dennis Port,MA
Summary
Hardworking and passionate residential counselor with strong organizational skills eager to take the next step up into a supervisory position. Ready to lead a team in collaborating with persons served towards greater independence. Focused team player ready to serve as mentor and resource to residents. Friendly with talent for building trust with individuals through counseling and advice. Approachable demeanor with strong problem-solving skills to tackle various needs or issues.
Overview
17
17
years of professional experience
Work History
Lead Residential Counselor
Vinfen
06.2020 - Current
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Organize and monitor medication supplies and track documentation as Medical Officer
Assistant to Office Accountant
CoWorx Staffing Services
01.2020 - 03.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Documented and organized incoming accounts payable and accounts receivable
- Scanned and filed large assortment of records for electronic filing
- Completed two month contract to employer's satisfaction
Self Checkout Host
Walmart
03.2017 - 11.2019
- Assisted customers with self-checkout machine operations.
- Described products and services in detail to answer customer questions.
- Engaged with customers and offered assistance upon entry into store.
- Diagnosed issues with self-checkout machines and manually processed transactions.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
E911 Customer Coordinator
CenturyLink
11.2006 - 12.2016
- Entered data, generated reports, and produced tracking documents.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Certificate of Study - Medical Office Administration
Fisher College
Fitchburg, MA05.1997
Skills
- Emergency Situations
- Residential Oversight
- Maintenance Requests
- Administrative Duties
- Compassionate Care
- Resident Support
- Therapeutic Interventions
- Emotional Support
- Emergency Support
- Medical Records Management
- Records Management Systems
- Supporting Daily Living Needs
- Staff Meetings
- ADLs Assistance
Accomplishments
MAP certified
Med Officer
Aspiring Managers Program graduate
Timeline
Lead Residential Counselor
Vinfen
06.2020 - Current
Assistant to Office Accountant
CoWorx Staffing Services
01.2020 - 03.2020
Self Checkout Host
Walmart
03.2017 - 11.2019
E911 Customer Coordinator
CenturyLink
11.2006 - 12.2016
Certificate of Study - Medical Office Administration
Fisher College