Marsha Monel
Hillside,NJ
Summary
Highly organized and dependable patient access representative, acknowledged by several employers and patients throughout the years for attention to detail and dedication to problem solving. Ensures self-productivity and encourages the same for fellow colleagues. Approaches challenges with a calm attitude, but also with a great willingness and an unfaltering sense of optimism in order to reach a resolution.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Atlantic Health System
05.2021 - Current
- Provides excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable
- Collaborates with healthcare providers to ensure timely and error-free appointment scheduling for patients
- Assists in addressing patient complaints through timely corrective actions and appropriate referrals
Patient Access Representative
Saint Michael's Medical Center
03.2018 - 03.2019
- Improved patient satisfaction by actively addressing concerns and providing prompt assistance during the check-in process
- Enhanced overall patient experience with empathetic communication and active listening skills
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments
Blogger
Team Ellenbogen
10.2016 - 10.2018
- Attracted new followers with strategic social media marketing efforts
- Managed editorial calendar to ensure timely publication of regular posts and updates
- Proofread edited, and revised content as needed to maintain accuracy and high quality standards
- Optimized blog posts for SEO, resulting in higher search engine rankings and increased organic traffic
Education
Bachelor of Science -
Montclair State University
Montclair, NJ01.2021
Skills
- Registration and Admissions
- Scheduling Diagnostic Procedures
- Customer Service
- Insurance Verification
- Team Collaboration
- Appointment Scheduling
Timeline
Patient Access Representative
Atlantic Health System
05.2021 - Current
Patient Access Representative
Saint Michael's Medical Center
03.2018 - 03.2019
Blogger
Team Ellenbogen
10.2016 - 10.2018
Bachelor of Science -
Montclair State University