MARSHA NEAL
Portland,OR
Overview
15
15
years of professional experience
Work History
HEAD CASHIER/CUSTOMER SERVICE
Home Depot
02.2025 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
UPS/FEDX SHIPPING AND RECIEVING
VERSTELA
01.2025 - Current
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Shipping and Receiving /CUSTOMER ORDERS
AMAZON
03.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
SHIPPING REPRESENTATIVE
Consumer Cellular
02.2023 - 01.2024
- Worked with cross-functional teams to achieve goals.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Deli Clerk
Walmart
01.2022 - 02.2023
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Informed customers of deli specials to increase profits.
- Organized ingredients and restocked supplies to prepare for busy periods.
Housekeeping Room Attendant
Providence Health & Services
01.2022 - 02.2023
- Checked inventory for required supplies and made lists for needed cleaning products.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
Laundry and Dry Cleaning Assistant
Hilton Garden Inn Hotel
01.2022 - 02.2023
- Pressed clothing using an ironing board, steam press or hand-held steamer.
- Operated hand irons or pressing machines to iron or press fabrics and furs.
- Glazed delicate articles or fur garment linings by hand with mild detergents or dry cleaning solutions.
Shipping and Receiving Clerk
Amazon
05.2020 - 01.2023
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Weighed mail to determine correct postage.
- Performed regular cycle counts to maintain accurate inventory records.
Team Member
Target
02.2020 - 05.2020
- Worked closely with human resources to support employee management and organizational planning.
- Stayed informed of company and store updates from leadership.
- Prepared reports on sales activities, customer feedback, and inventory status.
Cashier Manager
Safeway Packaging
01.2020 - 05.2020
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Shift Leader
PINECREEK HEALTH CARE
02.2015 - 12.2017
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Receptionist
PINECREEK HEALTH CARE
01.2012 - 01.2014
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Created badges for temporary personnel who entered the building on a daily basis.
Filing Clerk
AUBURN REHABILITATION
03.2010 - 03.2012
- Pulled files for staff, management and third-party requests.
- Implemented changes to filing systems based on departmental needs.
- Added new material to file records or created new records.
Education
GED -
DEPARTMENT OF EDUCATION
Sacramento, CACONSTRUCTION &MANAGEMENT TECHNOLOGY - Computer Networking And Telecommunications
CARRER TECHNICAL EDUCATION
Sacramento, CA06-2015
CONSTRUCTION &MANAGEMENT TECHNOLOGY - Data Management Technology
NORTHERN CALIFORNIA CONSTRUCTION TRAINING
Sacramento, CA06-2015
Skills
- Clerical Support
- Task Prioritization
- Team Building
- Interpersonal Communication
Timeline
HEAD CASHIER/CUSTOMER SERVICE
Home Depot
02.2025 - Current
UPS/FEDX SHIPPING AND RECIEVING
VERSTELA
01.2025 - Current
Shipping and Receiving /CUSTOMER ORDERS
AMAZON
03.2024 - 12.2024
SHIPPING REPRESENTATIVE
Consumer Cellular
02.2023 - 01.2024
Deli Clerk
Walmart
01.2022 - 02.2023
Housekeeping Room Attendant
Providence Health & Services
01.2022 - 02.2023
Laundry and Dry Cleaning Assistant
Hilton Garden Inn Hotel
01.2022 - 02.2023
Shipping and Receiving Clerk
Amazon
05.2020 - 01.2023
Team Member
Target
02.2020 - 05.2020
Cashier Manager
Safeway Packaging
01.2020 - 05.2020
Shift Leader
PINECREEK HEALTH CARE
02.2015 - 12.2017
Receptionist
PINECREEK HEALTH CARE
01.2012 - 01.2014
Filing Clerk
AUBURN REHABILITATION
03.2010 - 03.2012
CONSTRUCTION &MANAGEMENT TECHNOLOGY - Computer Networking And Telecommunications
CARRER TECHNICAL EDUCATION
CONSTRUCTION &MANAGEMENT TECHNOLOGY - Data Management Technology
NORTHERN CALIFORNIA CONSTRUCTION TRAINING
GED -
DEPARTMENT OF EDUCATION
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