Marsha Needam
Felton,DE
Summary
Skilled team player with strong background in Healthcare environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Energetic and multilingual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Capital School District
10.2016 - Current
- Documented cabin maintenance needs or issues and communicated to appropriate staff
- Planned, ordered, prepared, and served meals, snacks, and beverages
- Operated emergency equipment such as fire extinguishers, life rafts, oxygen equipment, and automatic external defibrillator
- Briefed and assisted passengers with aircraft convenience systems such as entertainment and high speed data options.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Increased parent involvement in the educational process through regular communication and collaboration on student progress.
- Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
Phlebotomist
Bloodbank Of Delamarva
03.2021 - 09.2022
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Enhanced patient comfort by establishing rapport and providing clear explanations of procedures.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
VIP Cabin Crew Member
Team125, INC
07.2017 - 10.2019
- Documented cabin maintenance needs or issues and communicated to appropriate staff
- Planned, ordered, prepared, and served meals, snacks, and beverages
- Operated emergency equipment such as fire extinguishers, life rafts, oxygen equipment, and automatic external defibrillators
- Briefed and assisted passengers with aircraft convenience systems such as entertainment and high speed data options.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Patient Escort/ Patient Sitter/ Front Desk Medical Receptionist
Bayhealth
07.2016 - 07.2017
- Answered telephones, distributed mail and faxes, and prepared patient files
- Entered, verified, and updated patient information into systems
- Obtained and relayed information and messages in timely manner
- Greeted patients and families
- Transported patients by wheelchair or rolling bed between care and examination rooms.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Flight Attendant
Eastern Airlines
10.2022 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Lead Flight Attendant
Xtra Airways
10.2014 - 07.2016
- Greeted passengers boarding aircraft and assisted with stow-away luggage and other services
- Enforced safety regulations and proper use of safety equipment for flights with [Number]+ passengers
- Comforted passengers subject to delays and inclement weather and provided information about flight connections.
Guest Relations Agent
Norwegian Cruise Line
07.2009 - 02.2010
- Built guest satisfaction and enjoyment
- Operating smoothly and set a positive example for the shift team
- Received and unloaded incoming shipments
- Greeted guests on arrival and arranged for luggage to be taken to assigned rooms.
Education
Volunteer -
academy school
High School Diploma -
Dover High School - Dover, DE
Phlebotomy -
Polytech Adult Education - Woodside, DE
Woodside, DE05.2024
First-Aid Certified -
Physical Therapy Technician
05.2024
Medical Terminology -
CPR Certified
02.2010
Airline/ Travel Specialist -
International Air And Hospitality Academy - Vancouver, WA
Vancouver, WA03.2009
Skills
- Classroom management
- Update records
- Training
- Multitasking
- Phlebotomy
- Vital signs
- Transport patients
- Health education
- First aid and CPR
- Medical equipment operation
- Cross-cultural communication
- Appointment Scheduling
- Paperwork Processing
- Dispute Resolution
Accomplishments
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
Personal Information - Awards And Acknowledgments
Friendly , Strong client relationsCustomer Service Specialist Mentor and Perfect Attendance Record2
Certification
- [Area of certification] Training - [Timeframe]
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
Languages
English
Professional Working
Timeline
Flight Attendant
Eastern Airlines
10.2022 - Current
Phlebotomist
Bloodbank Of Delamarva
03.2021 - 09.2022
VIP Cabin Crew Member
Team125, INC
07.2017 - 10.2019
Substitute Teacher, K-12
Capital School District
10.2016 - Current
Patient Escort/ Patient Sitter/ Front Desk Medical Receptionist
Bayhealth
07.2016 - 07.2017
Lead Flight Attendant
Xtra Airways
10.2014 - 07.2016
Guest Relations Agent
Norwegian Cruise Line
07.2009 - 02.2010
Volunteer -
academy school
High School Diploma -
Dover High School - Dover, DE
Phlebotomy -
Polytech Adult Education - Woodside, DE
First-Aid Certified -
Physical Therapy Technician
Medical Terminology -
CPR Certified
Airline/ Travel Specialist -
International Air And Hospitality Academy - Vancouver, WA
- [Area of certification] Training - [Timeframe]
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
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