Marsha Owen
Sales And Marketing Professional
Haileyville,OK
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing eleven years of related experience.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Owner/Operator
Knothead Designs
Haileyville, Oklahoma
02.2009 - Current
- Oversaw company marketing and sales functions as well as day-to-day operations of business.
- Responsible for effective planning, delegating, coordinating, production, organizing, and decision making to attain desirable profit making results.
- Production of custom ordered and created heirloom quality items.
- Quality control and expansion of products into new territories and customer niches.
- Provided superior customer service to customers, increasing customer loyalty.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Event Coordinator/Administrative Assistant/Sales/Marketing
Loveras Handcrafted Foods
Krebs, OK
10.2018 - 10.2019
- Developed Corporate Gift program building customer base through representing Lovera's Foods trade shows/cold calling local relevant markets..
- Arranged marketing campaigns geared towards marketing for Lovera's Food products increasing B2B sales and retail sales.
- Coordinated, arranged and represented Lovera's Foods at events promoting and marketing Lovera's Food products increasing B2B sales and retail sales.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Maintained at all times customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Store Manager
EzMart
McAlester, OK
10.2017 - 04.2018
- Assisted Store Manager in motivating and inspiring their team to achieve store productivity goals.
- Helped Store Manager to analyze week to date, period to date, and year to date sales, and develop action plans to drive top line sales.
- Other responsibilities include; managing payroll budgets to ensure store’s contribution is on target, ensuring individual and collective skills of team are utilized effectively, and both staff and customer experience is positive.
- Effectively manages store operations, ensuring consistency and compliance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Co-Owner and Office Manager
G and M Trucking
Atoka, OK
03.2010 - 02.2017
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Enhanced operational efficiency and productivity by managing budgets, and accounts.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
General Manager/Social Media/Marketing Consultant
Ziegelmeiers Tosted Pecan Butter LLC
Ada, OK
07.2013 - 04.2015
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty with exceptional customer service.
- Received superior customer service satisfaction scores.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Exceeded previous year's sales through sales and marketing by amazing margins.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Reorganized and optimized leads management by creating CRM system.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Resource Manager
211 Of Southeast Oklahoma
Ada, OK
07.2007 - 07.2008
- Asset acquisition
- Assisted in grant writing process through research skills.
- Mass mailing
- Data base building
- Networking with Representatives from city level to State Of Oklahoma Congress.
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Completed clerical tasks such as filing, copying and distributing mail.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Planned, modified and executed research techniques, procedures and tests.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Liaison for Town, county and State Governments.
- Conducted research for proposals and assessed potential impact on constituents.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Recorded data and maintained source documentation following good documentation practices.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BS - Sociology/Cartography
East Central University
Ada, OK 01.1999 - 05.2004
Skills
Superior Customer Service
Relationship building
Sales
Sales Closing
Lead Prospecting
Performance Improvement
Experience In Sales
Policies And Procedures
Service Agreements
Client Service
Account Servicing
Network Development
Additional Information
- References:
- Trey Carnahan, Manager, Lovera Foods: 918-329-1531
- Tresea Harner, General Manager, Loves: 580-740-1155
- Regina Scott, Assistant Manager: EZ Mart: 918-82-0400
Timeline
Event Coordinator/Administrative Assistant/Sales/Marketing
Loveras Handcrafted Foods
10.2018 - 10.2019
Assistant Store Manager
EzMart
10.2017 - 04.2018
General Manager/Social Media/Marketing Consultant
Ziegelmeiers Tosted Pecan Butter LLC
07.2013 - 04.2015
Co-Owner and Office Manager
G and M Trucking
03.2010 - 02.2017
Owner/Operator
Knothead Designs
02.2009 - Current
Resource Manager
211 Of Southeast Oklahoma
07.2007 - 07.2008
BS - Sociology/Cartography
East Central University
01.1999 - 05.2004