Marsha Parsons
Garden City,ID
Overview
39
39
years of professional experience
Work History
Collection
Cars Inc
05.2013 - 07.2014
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports
- Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
- Receive payments and post amounts paid to customer accounts
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
- Answer customer questions regarding problems with their accounts
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Record information about financial status of customers and status of collection efforts
- Negotiate credit extensions when necessary
- Advise customers of necessary actions and strategies for debt repayment
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise
- Inspecting Equipment, Structures, or Material
- Interacting With Computers
- Interpreting the Meaning of Information for Others
- Judging the Qualities of Things, Services, or People
- Making Decisions and Solving Problems
- Organizing, Planning, and Prioritizing Work
- Performing Administrative Activities
- Resolving Conflicts and Negotiating with Others
- Scheduling Work and Activities
- Selling or Influencing Others
- Staffing Organizational Units
- Thinking Creatively
- Training and Teaching Others
- Updating and Using Relevant Knowledge
- Identifying Objects, Actions, and Events
- Handling and Moving Objects
- Guiding, Directing, and Motivating Subordinates
- Getting Information
- Evaluating Information to Determine Compliance with Standards
- Estimating the Quantifiable Characteristics of Products, Events, or Information
- Establishing and Maintaining Interpersonal Relationships
- Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
- Documenting/Recording Information
- Developing Objectives and Strategies
- Developing and Building Teams
- Coordinating the Work and Activities of Others
- Communicating with Supervisors, Peers, or Subordinates
- Communicating with Persons Outside Organization
- Coaching and Developing Others
- Assisting and Caring for Others
- Analyzing Data or Information
- Monitoring Processes, Materials, or Surroundings
- Judging the Qualities of Objects, Services, or People
- Working with Computers
- Communicating with People Outside the Organization
- Providing Consultation and Advice to Others
- Experience with: Relational database software, Spreadsheet software, W3 Data BatchAppend411, Web browser software, Word processing software, Laptop computers, Personal digital assistants PDA, Scanners, Document management system software, Amplified telephones, Microsoft Dynamics GP, Microsoft PowerPoint, Microsoft Outlook, Microsoft Office, Microsoft Word, Microsoft Dynamics, Microsoft Excel, LexisNexis Banko, Internet browser software, Debt account management and collection software, Collection Data Systems CollectOne-Tiger, Microsoft Office software
Compliance Representative
Argosy Casino
03.1996 - 06.2013
- Prepare correspondence to inform concerned parties of licensing decisions or appeals processes
- Visit establishments to verify that valid licenses or permits are displayed and that licensing standards are being upheld
- Administer oral, written, road, or flight tests to license applicants
- Confer with or interview officials, technical or professional specialists, or applicants to obtain information or to clarify facts relevant to licensing decisions
- Report law or regulation violations to appropriate boards or agencies
- Prepare reports of activities, evaluations, recommendations, or decisions
- Evaluate applications, records, or documents to gather information about eligibility or liability issues
- Warn violators of infractions or penalties
- Identify compliance issues that require follow-up or investigation
- Keep informed regarding pending industry changes, trends, or best practices
- Provide assistance to internal or external auditors in compliance reviews
- Verify that all firm and regulatory policies and procedures have been documented, implemented, and communicated
- Coaching and Developing Others
- Organizing, Planning, and Prioritizing Work
- Performing General Physical Activities
- Handling and Moving Objects
- Interacting With Computers
- Scheduling Work and Activities
- Developing Objectives and Strategies
- Updating and Using Relevant Knowledge
- Thinking Creatively
- Making Decisions and Solving Problems
- Analyzing Data or Information
- Evaluating Information to Determine Compliance with Standards
- Processing Information
- Judging the Qualities of Things, Services, or People
- Estimating the Quantifiable Characteristics of Products, Events, or Information
- Identifying Objects, Actions, and Events
- Getting Information
- Monitoring and Controlling Resources
- Staffing Organizational Units
- Performing Administrative Activities
- Provide Consultation and Advice to Others
- Guiding, Directing, and Motivating Subordinates
- Training and Teaching Others
- Developing and Building Teams
- Coordinating the Work and Activities of Others
- Performing for or Working Directly with the Public
- Resolving Conflicts and Negotiating with Others
- Establishing and Maintaining Interpersonal Relationships
- Communicating with Persons Outside Organization
- Communicating with Supervisors, Peers, or Subordinates
- Interpreting the Meaning of Information for Others
- Documenting/Recording Information
- Judging the Qualities of Objects, Services, or People
- Working with Computers
- Communicating with People Outside the Organization
- Providing Consultation and Advice to Others
- Experience with: Microsoft Office software, Database software, Document scanning software, Microsoft PowerPoint, Microsoft Excel, Word processing software, Microsoft Access, Microsoft Outlook, Microsoft Office, Electric typewriters, Fingerprint capture devices, Document scanners, Desktop computers, Microsoft Word, Fingerprint recognition systems, Microsoft Windows, Point of sale POS receipt printers
Cashier
Atlantis Casino
03.1986 - 05.1996
- Cash checks for customers
- Supervise others and provide on-the-job training
- Compile and maintain non-monetary reports and records
- Keep periodic balance sheets of amounts and numbers of transactions
- Sort, count, and wrap currency and coins
- Compute and record totals of transactions
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Answer customers' questions, and provide information on procedures or policies
- Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately
- Assist customers by providing information and resolving their complaints
- Issue receipts, refunds, credits, or change due to customers
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Analyzing Data or Information
- Evaluating Information to Determine Compliance with Standards
- Processing Information
- Estimating the Quantifiable Characteristics of Products, Events, or Information
- Identifying Objects, Actions, and Events
- Getting Information
- Providing Consultation and Advice to Others
- Communicating with People Outside the Organization
- Provide Consultation and Advice to Others
- Judging the Qualities of Things, Services, or People
- Interacting With Computers
- Communicating with Persons Outside Organization
- Judging the Qualities of Objects, Services, or People
- Working with Computers
- Making Decisions and Solving Problems
- Thinking Creatively
- Updating and Using Relevant Knowledge
- Developing Objectives and Strategies
- Scheduling Work and Activities
- Organizing, Planning, and Prioritizing Work
- Performing General Physical Activities
- Handling and Moving Objects
- Documenting/Recording Information
- Interpreting the Meaning of Information for Others
- Communicating with Supervisors, Peers, or Subordinates
- Establishing and Maintaining Interpersonal Relationships
- Assisting and Caring for Others
- Resolving Conflicts and Negotiating with Others
- Performing for or Working Directly with the Public
- Coordinating the Work and Activities of Others
- Developing and Building Teams
- Training and Teaching Others
- Guiding, Directing, and Motivating Subordinates
- Coaching and Developing Others
- Staffing Organizational Units
- Performing Administrative Activities
- Monitoring and Controlling Resources
- Experience with: Microsoft Office software, Laptop computers, Accounting software, Bookkeeping software, Database software, Point of sale POS software, Cash registers, Desktop computers, Handheld bar code scanners, Personal computers, Stationary bar code scanners, Surveillance cameras, Credit card readers, Electronic cash registers, 10-key calculators, Microsoft Windows, Microsoft Excel, Microsoft Office, Palm OS
Customer Service Specialist
Wells Fargo
03.2015 - 10.2024
Education
Bachelor's Degree - Small Business Administration/Management
IU
Bloomington, IN05.2005
Skills
- 50 years' experience in customer service, compliance, and administrative duties
- Computer literate: Word, Excel, Access, database, A Certification, Internet, email, PowerPoint
- Willing to take on additional responsibilities and challenges
- Displays excellent time management with high attention to detail
- Works effectively as a team member
- Administrative Support/Office Manager/Clerical with 20 years' experience in a banking, collection, casino, and customer service
- Acts as liaison between company and state/federal agencies
- Computer literate: Office 2010, Excel, Access, PowerPoint
- Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible
- Excellent computer skills - Microsoft Office products
- Possess effective planning, organizational, communication, presentation and interpersonal skills
- Professional known for making managerial decisions, using discretion and processing highly confidential information
Timeline
Customer Service Specialist
Wells Fargo
03.2015 - 10.2024
Collection
Cars Inc
05.2013 - 07.2014
Compliance Representative
Argosy Casino
03.1996 - 06.2013
Cashier
Atlantis Casino
03.1986 - 05.1996
Bachelor's Degree - Small Business Administration/Management
IU
Similar Profiles
BHAVYA CHAWLABHAVYA CHAWLA
Chef at Cars IncChef at Cars Inc
ARTUR URBANSKIARTUR URBANSKI
PHV driver London at Location Cars London, Uber, Bolt, White Eagle CarsPHV driver London at Location Cars London, Uber, Bolt, White Eagle Cars
Joshua ReidJoshua Reid
Auto Mechanic Helper at Cars CarsAuto Mechanic Helper at Cars Cars
Robert RansomRobert Ransom
Correctional Officer at Idaho Department Of CorrectionsCorrectional Officer at Idaho Department Of Corrections
Andrei CarlosAndrei Carlos
Sales Manager/Credit Specialist at Dennis Dillon Auto GroupSales Manager/Credit Specialist at Dennis Dillon Auto Group