Motivated and results-oriented Program Manager with 8+ years of experience overseeing complex, multi-million dollar initiatives. Proven ability to strategize, implement, and manage programs to achieve organizational objectives, while fostering cross-functional collaboration and exceeding stakeholder expectations. Skilled in budget management, change management, risk mitigation, and communication to ensure program success. Experienced in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement, and contracting.
Hi, I’m
Marsha Pierre, MHA, PMP
Program Manager
Kansas City,KS
Summary
Overview
8
years of professional experience
5
years of post-secondary education
2
Certifications
Work History
Concert AIAtlanta, GA
Customer Success Manager
06.2023 - 04.2024
Job overview
- Delivered complex real-world data products and technology platforms used in cancer research for top life science partners
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Enhanced cross-departmental collaboration via project plans and dashboards, leading to a 15% boost in team productivity
- Increased client satisfaction by 12%, resulting in improved access to critical cancer research data
Science 37Los Angeles, CA
Program Manager
12.2021 - 04.2023
Job overview
- Led corporate programs and initiatives to refine customer success delivery models, including a 25% improvement in claims processing accuracy for clinical trials
- Streamlined operational workflows and system implementations, optimizing business processes to align with strategic objectives
- Reduced software licensing costs by 20% through implementation of a new records management system
Science 37Los Angeles, CA
Senior Project Manager
10.2019 - 11.2021
Job overview
- Led multi-disciplinary teams in executing software and process improvements
- Developed strategic plans, schedules, and work breakdown structures for cross-functional projects
- Implemented a new onboarding program, leading to a 35% decrease in time to productivity
Science 37Los Angeles, CA
Project Manager
06.2018 - 09.2019
Job overview
- Planned, designed, and scheduled phases for remote clinical trials with multi-million dollar budgets, creating detailed project plans that improved communication, enhanced transparency, and reduced start-up times by 20%
- Redesigned and standardized clinical trial schedules, facilitating faster study start-up times and improved communication
Enterprise Resource Performance Inc.Fairfax, VA
Project Manager
09.2016 - 04.2018
Job overview
- Led a multi-location team of 8 consultants, driving implementation of strategic healthcare delivery initiatives for the VA health system, working directly with a federal and state-centric Veteran Affairs team
- Conceptualized and implemented the VA's current Community Care referral process (SEOCs), impacting millions of veterans across VAMCs
- Increased veteran care delivery efficiency by reducing wait times through the SEOC process
NYU Langone Medical CenterNew York City, NY
Project Lead
01.2016 - 08.2016
Job overview
- Managed relationships with various departments through meetings, presentations, and deliverables
- Redesigned and managed a large-scale initiative developing a scalable pulmonary embolism rapid response program, achieving a 90% response rate
Education
George Washington UniversityWashington, DC
Master of Health Administration from Health Administration
08.2013 - 05.2015
University Overview
Kutztown UniversityKutztown, PA
Bachelor of Arts from Anthropology, concentrations in Health and Science
08.2008 - 05.2012
University Overview
Skills
Project Management
Certification
Project Management Professional (PMP), 05/18
Timeline
Customer Success Manager
Concert AI
06.2023 - 04.2024
Program Manager
Science 37
12.2021 - 04.2023
Senior Project Manager
Science 37
10.2019 - 11.2021
Project Manager
Science 37
06.2018 - 09.2019
Project Manager
Enterprise Resource Performance Inc.
09.2016 - 04.2018
Project Lead
NYU Langone Medical Center
01.2016 - 08.2016
George Washington University
Master of Health Administration from Health Administration
08.2013 - 05.2015
Kutztown University
Bachelor of Arts from Anthropology, concentrations in Health and Science
08.2008 - 05.2012
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