Marsha Prewitt
Paris,KY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Welder Operator
Sonoco Plastics
Winchester, KY
12.2020 - Current
- Conducted audits of internal systems, processes, products and services in order to assess their effectiveness.
- Maintained records of inspection results, test methods used and other relevant information regarding quality assurance activities.
- Verified accuracy and quality of products prior to packing.
- Inspected packed items for any damages or defects before sealing.
- Adjusted color balance to ensure consistency in printed material.
- Maintained a clean working environment by disposing of scraps properly.
- Checked finished products against customer specifications for accuracy and quality.
- Performed minor repairs on printing machines when necessary.
Assistant Store Manager
Victoria Secret
Lexington, KY
06.2019 - 02.2020
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Monitored inventory levels, placed orders and maintained records of incoming and outgoing shipments.
- Analyzed data from various sources such as shipment reports and carrier performance metrics to identify areas for improvement in cost savings initiatives.
- Developed and maintained scheduling systems to ensure efficient workflow.
- Created and distributed employee work schedules in accordance with labor laws.
- Analyzed current staffing levels, production demands, and customer needs to develop staffing plans.
HR Operations Executive
Kohls Department Store
Lexington, KY
08.2005 - 06.2019
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Created job postings, tracked applicants and maintained applicant database.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Managed schedules of team of 150 personnel to keep shifts properly staffed.
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Education
High School Diploma -
Bourbon County High School
Paris, KY05-2000
Some College (No Degree) - Nursing
Lexington Community College
Lexington, KYSkills
- Customer Relationship Management
- Relationship Building
- Troubleshooting
- Team Collaboration
- Goal Setting
- Problem Resolution
- High-energy attitude
- Adaptability and Flexibility
- Order Fulfillment
Timeline
Welder Operator
Sonoco Plastics
12.2020 - Current
Assistant Store Manager
Victoria Secret
06.2019 - 02.2020
HR Operations Executive
Kohls Department Store
08.2005 - 06.2019
High School Diploma -
Bourbon County High School
Some College (No Degree) - Nursing
Lexington Community College