Marsha Price
Denton,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Charter Communications
Farmers Branch, TX
08.2013 - 07.2024
- Effectively prioritized and organized tasks.
- Safeguarded data confidentiality by strictly following company policies for handling sensitive information.
- Supported manager with various business operations.
- Demonstrated strong interpersonal skills and proactive teamwork attitude, contributing to a positive work environment.
- Managed calendars and scheduled appointments efficiently
- Greeted guests in with friendliness and professionalism.
- Ability to prioritize tasks and meet deadlines
- Volunteered to help with special projects of varying degrees of complexity.
- Provided administrative support to the department, including organizing meetings
- Organized and distributed incoming mail efficiently
- Organized and coordinated transportation for staff on business trips
- Monitored and ordered supplies and materials to keep office well stocked.
- Knowledge of office procedures and equipment
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Proficient in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook
- Experienced in efficiently integrating new employees into the company
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Typed and distributed correspondence to ensure effective communication with internal and external partners.
Customer Service Representative
Charter Communications
Denton, Texas
09.1997 - 08.2013
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Provided a superior customer experience in order to build a loyal customer base
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Assist in the resolution of conflicts and complaints.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
Education
Associate of Applied Science - Business Administration
Purdue University
01.2025
High School Diploma -
Denton High School
01.1987
Skills
- Employee Relations
- Administrative Support
- Employee Onboarding
- Team Player
- Human Resources Support
- Critical Thinking
- Professional and mature
- Expense Reporting
- Highly organized
Certification
Computer Technology Certificate
References
References available upon request.
Timeline
Administrative Assistant
Charter Communications
08.2013 - 07.2024
Customer Service Representative
Charter Communications
09.1997 - 08.2013
Associate of Applied Science - Business Administration
Purdue University
High School Diploma -
Denton High School