MARSHA RAY

• Prepared daily product orders for clients
• Scheduled national and international deliveries daily via truck and air charter
• Tracked shipments to ensure prompt delivery of product
• Acted as a liaison for Nissan and Toyota to meet product demand
• Prepared daily & monthly reports of product manufactured and shipped
• Trace-ability of parts built
• Daily inventory count of finished goods
• Lead data entry for monthly inventory
• Ordered supplies as needed for production department
• Trained employees
• Problem solved to meet the needs of the client including late shipments and product shortage
• Ensured proper documentation pertaining to customs clearance for shipments to Japan
• Extensive knowledge of JDE, JAMPS, Microsoft Word and Excel

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•  Work from home position
• Accurately documented, researched and resolved customer service issues
• Acted professionally and patiently when addressing negative customer feedback
• Oversaw team members to ensure customer satisfaction goals were consistently met
• Met or exceeded service and quality standards every review period
• Clearly communicated objectives for sales calls to all team members
• Maintained a quiet work environment

• Proficient in Microsoft Word, Excel, PDF's, Citrix, Salesforce, Pelotonics, Box.net and CCH
• Answered all inbound calls and transferred them to the appropriate personnel
• Greeted clients
• Scanned documents and made copies
• Filed and maintained documents for record keeping
• Ordered and distributed office supplies while adhering to a fixed budget
• Maintained a clean reception area, including lounge and associated areas 

• Researched qualified companies to assure they meet the standards to be affiliated with membership into the Bureau
• Provided business opportunities for membership Maintained good rapport with local businesses
• Secured credit card orders
• Retained information from businesses and researched information to obtain quality background check
• Consistently met and exceeded sales goals by 20%