Marsha Roark
Baker City,OR
Summary
Driven and decisive manager offering 30+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
9
9
years of professional experience
Work History
Employment Specialist
New Directions Northwest
Baker City, OR
07.2023 - 10.2024
- Sourced, qualified and conducted screening interviews with job candidates.
- Assessed customer satisfaction levels through surveys or interviews; provided feedback to management team.
- Assisted clients with developing an appropriate career plan that incorporated their skills and interests.
- Coordinated activities between multiple agencies providing support services for individuals seeking employment assistance.
- Monitored client participation in assigned employment programs, ensuring compliance with all applicable regulations and standards.
- Created and maintained accurate records of client progress towards goals in a timely manner.
- Counseled clients on resume writing, interviewing techniques, job search strategies, and other related topics.
- Facilitated the delivery of employment services to clients in accordance with program guidelines.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Conducted individualized assessments to determine client's eligibility for employment programs.
- Collaborated with employers to identify current labor market trends and develop job opportunities for clients.
- Developed and implemented career development workshops for job seekers.
Security Officer
Securitas Security Services USA
Spokane Vall, WA
12.2021 - 12.2022
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at facilities.
- Provided friendly and professional assistance to employees, visitors and customers.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
- Maintained high levels of alertness throughout shifts.
- Monitored access control systems and key code records for suspicious activities.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Performed first aid and CPR when necessary during emergency situations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Relief Manager
Abc Mini Storage
Spokane Valley, WA
08.2021 - 11.2021
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
- Responded quickly and effectively to customer complaints and inquiries.
- Performed daily inspections of the facility to identify any potential safety concerns or operational problems.
- Created detailed reports outlining progress on projects, budget projections, staffing needs.
Business Owner
Priority Property Care
Spokane, WA
06.2015 - 08.2021
- Updated website content regularly according to current trends within target markets.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Reviewed files and records to obtain information and respond to requests.
- Managed office budget to handle inventory, postage and vendor services.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted research projects related to new product development or marketing initiatives.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Proposed or approved modifications to project plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided training to new hires on office policies and procedures.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Developed and implemented office policies and procedures.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Ensured compliance with applicable laws regarding employment practices.
Education
Bachelor of Science - Criminal Justice And Forensic Science
American InterContinental University
Schaumburg, IL09-2011
Bachelor of Arts - Business Administration
American InterContinental University
Schaumburg, IL03-2009
Certificate - Phlebotomy
Kingsport Vocational Education
Kingsport, TN11-2004
High School Diploma -
Johnson County High School
Mountain City, TN05-1991
Skills
- Records Documentation
- Development Activities
- Program Planning
- Business Operations
- Recruiting
- Employee Coaching
- Program Goals
- Employer Matching
- Work Assignments
- Organizational Development
- Employment Recordkeeping
- Performance Appraisal
- Termination Documentation
- Drug Testing
- Policies Implementation
- Employee Investigations
- Pre-Employment Screening
- Management Consulting
- Report Preparation
- Employee Hiring
- Decision-Making
- Documentation and Recordkeeping
- Customer Relationship Management
- Microsoft Office
- Conflict Resolution
- Contract Negotiation
- Training and Mentoring
- Database Maintenance
Timeline
Employment Specialist
New Directions Northwest
07.2023 - 10.2024
Security Officer
Securitas Security Services USA
12.2021 - 12.2022
Relief Manager
Abc Mini Storage
08.2021 - 11.2021
Business Owner
Priority Property Care
06.2015 - 08.2021
Bachelor of Science - Criminal Justice And Forensic Science
American InterContinental University
Bachelor of Arts - Business Administration
American InterContinental University
Certificate - Phlebotomy
Kingsport Vocational Education
High School Diploma -
Johnson County High School
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