Marsha Robison
Visalia,CA
Summary
Dedicated and detail-oriented professional with 16 years of law enforcement customer service experience. Adept at multitasking and prioritizing in a high-pressure work environment. Dependable team player with a strong problem solving aptitude.
Overview
29
29
years of professional experience
Work History
Public Safety Dispatcher
Clovis Police Department
Clovis, CA
09.2024 - 11.2024
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police and notify fire and EMS while tracking data in real-time.
- Performed multiple tasks simultaneously while maintaining focus on priority issues.
- Updated dispatch logs throughout shift in order to maintain an accurate record of all activities.
Police Dispatcher
Fresno State University Police Department
Fresno, CA
01.2024 - 08.2024
- Responded promptly to inquiries from students, law enforcement, and university staff.
- Dispatched police and notified fire and EMS units to respond to emergent situations with established procedures.
- Documented all communications received via phone or radio transmissions accurately.
Emergency Communications Supervisor
Dinuba Police Department
Dinuba, California
11.2005 - 04.2009
- Supervised daily operations of the Emergency Dispatch Center and Police Records division.
- Responsible for scheduling, discipline, and maintaining various administrative reports to the Chief of Police, the Department of Justice (DOJ), and the Department of Corrections.
- Responsible for updating and maintaining the Dispatch Policy and Procedure Manual, ensuring all dispatch employees follow the departments policies and practices accurately.
- Managed the budget for dispatch/records division, payroll, supervise and oversee the Dispatch Training Program, served on several oral board interviews for Dispatcher, including developing interview questions.
- Provided 911 transcripts to the District Attorney, employee evaluations, perform dispatch duties (including emergency and non-emergency call intake and dispatching Police and Fire units)
- Agency Terminal Coordinator to DOJ, PSAP Manager, and City CLETS Trainer.
- Filled dispatch shits to prevent overtime.
Emergency Services Dispatcher II & III
Fresno Police Department
Fresno, CA
09.1995 - 05.2005
- ESD II- Responsible for answering incoming emergency and non-emergency phone calls, appropriate questioning, prioritizing, and classifying incoming calls. Dispatched appropriate Police and Fire units to calls for service via radio and computer aided dispatch within the city.
- ESD III- In addition to the above duties, responsible for training newly hired dispatchers on proper procedure of questioning citizens and how to properly input that information into the CAD system, proper radio procedure, teaching and testing new hires on policy and procedure of the department. Performed duties as Acting Supervisor when coverage was needed.
Education
Level III Reserve Police Officer Training
College of the Sequoias
Visalia, CA1991
Level II Reserve Police Officer Training
Fresno City College
Fresno, CA1993
Real Estate-Escrow, Practice, Principles
Allied Real Estate School
Laguna Hills, CA2011
Certificate: P.O.S.T. Assertive Supervision
Folsom, CA2006
Skills
- Strong Communicator
- Quick decision-making skills
- Ability to meet deadlines
- Meticulous to attention to detail
- Calm under pressure
- Teamwork
- Supervisory skills
- Type 56 wpm
Timeline
Public Safety Dispatcher
Clovis Police Department
09.2024 - 11.2024
Police Dispatcher
Fresno State University Police Department
01.2024 - 08.2024
Emergency Communications Supervisor
Dinuba Police Department
11.2005 - 04.2009
Emergency Services Dispatcher II & III
Fresno Police Department
09.1995 - 05.2005
Level III Reserve Police Officer Training
College of the Sequoias
Level II Reserve Police Officer Training
Fresno City College
Real Estate-Escrow, Practice, Principles
Allied Real Estate School
Certificate: P.O.S.T. Assertive Supervision
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