A highly skilled administrative team member with extensive experience in the medical industry. A profound understanding of the rules and regulations is valuable to any team. I approach every complex problem with confidence, friendliness, and care, resulting in efficient solutions. My exceptional communication skills have helped me establish a reputation as an expert in managing inventory, providing excellent customer service, and supporting an office's day-to-day operations.
Hi, I’m
Marsha Rodriguez
Health Management
Willimantic,CT
Summary
Overview
28
years of professional experience
1
Certification
2
Languages
Work History
Hartford Health Care
Health Information Management Specialist
07.2022 - Current
Job overview
- Ensured compliance with federal regulations by regularly auditing patient files and implementing corrective actions.
- Optimize data integrity by implementing strict quality control protocols for Health Information Management processes.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in managing sensitive patient information.
- Managed many medical record requests, prioritizing tasks while maintaining accuracy and timeliness.
- Coordinated with external auditors to ensure accuracy and compliance in all financial reporting related to return on investment measures.
- Quality Assurance—Performs self-quality checks on work to ensure release accuracy, confidentiality, proper tracking database, and appropriate invoices.
- (Educates, updates, responds to inquiries) with internal/external customers (patients, attorneys, law enforcement, auditors, insurance company representatives, effectively and efficiently, professionally, and courteously regarding requests, as needed,
- Providing high-quality customer service via phone/fax/mail or in-person. Properly responding to departmental emails and voicemails promptly. Responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, assisting and answering walk-in visitors' inquiries, and requisitioning supplies.
NY Presbyterian Otolaryngology / Head And Neck Srg
SENIOR MEDICAL SECRETARY
09.2000 - 07.2022
Job overview
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provide patients with detailed information and clarification upon arrival.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Answered phone calls to provide assistance, information, and medical personnel access
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members
- Check and review verification and eligibility of patient referrals and insurance
- Responsible for obtaining pre-authorization and verification of patient's insurance upon receiving medical procedures and medications
- Acquire payments from patients before or after service is rendered In addition to the aforementioned responsibilities, Schedule appointments for different clinical care specialties
- Participated in the development and training of junior staff members under the direction of the Practice Operations Manager
- Completed supply orders and maintained appropriate levels of office supplies
- Maintain office safety by screening visitors, updating logs, and issuing temporary passes
- Manage front office customer service, appointment management, billing, and administration tasks to streamline workflow
- Help patients complete paperwork and explain processes and procedures
- Coordinated office schedules for new patients, diagnostic assessments, and procedures
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses
- Updated patient financial information to promote accurate record-keeping
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
New York-Presbyterian Hospital, GYN
MEDICAL SECRETARY
06.1998 - 07.2000
Job overview
- Responsible for the maintenance and allocation of patient's medical records while maintaining HIPPA compliance
- Contacted the appropriate network professional to schedule appointments for specialty service such as: ultrasounds, mammograms, angiograms, and bone density procedures
- Oversaw the methods of payment for appropriate doctors while performing patient registration input to hospital database
- Supported the department with additional administrative duties.
Leroy's Pharmacy, SERVICE CARE
Pharmacy Cashier
03.1996 - 05.1998
Job overview
- Acquired proper information for prescription and refills of patient medications
- Conducted cashier responsibilities and obtained Insurance verification for patient's eligibility
- Responsible for the observation of store inventory
- Performed filing, copying, faxing and other clerical tasks
- Answered customer questions about prescribed and OTC medications
- Verified prescriptions by contacting physicians' offices and receiving approval
- Efficiently processed cash register transactions for new and refilled prescription orders.
Education
INSTITUTO DE BANCAPonce, Puerto Rico
Associates from Secretarial Studies And Office Administration
01.1991
University Overview
Skills
- EMR/Epic/Crown/IDX
- Project management abilities
- Conflict resolution techniques
- Information Security Protocols
- HIPAA Regulations Knowledge
- Front Desk Operations
- Patient Registration and Scheduling
- Training and mentoring
- Document Scanning
- DRGs Patient Assignments
- Health Record Index Maintenance
Certification
- HIPPA
- Anti-Harassment
- Infection Prevention
- Health information exchange
- Billing Compliance
References
References
Reference furnished upon requestLanguages
Spanish
Full Professional
Timeline
Health Information Management Specialist
Hartford Health Care
07.2022 - Current
SENIOR MEDICAL SECRETARY
NY Presbyterian Otolaryngology / Head And Neck Srg
09.2000 - 07.2022
MEDICAL SECRETARY
New York-Presbyterian Hospital, GYN
06.1998 - 07.2000
Pharmacy Cashier
Leroy's Pharmacy, SERVICE CARE
03.1996 - 05.1998
INSTITUTO DE BANCA
Associates from Secretarial Studies And Office Administration
Similar Profiles
DANIELA RACETTEDANIELA RACETTE
Certified Nursing Assistant at Hartford Health CareCertified Nursing Assistant at Hartford Health Care
Jennifer MurrayJennifer Murray
Patient Care Technician at Hartford Health CarePatient Care Technician at Hartford Health Care
Maria TavaresMaria Tavares
Patient Care Technician at Hartford Health CarePatient Care Technician at Hartford Health Care
Jibril DavisJibril Davis
Food Service Worker at Black Tie AgencyFood Service Worker at Black Tie Agency
Jaquain DaSouzaJaquain DaSouza
Standard Safety Flagger at AWP Traffic ControlStandard Safety Flagger at AWP Traffic Control