Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marsha Ryles

Birmingham,Alabama

Summary

Hardworking employee enthusiastic about learning Customer Service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Delivery Driver

Rapid Route Logistics/Amazon
05.2023 - 05.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.

CNA

East Glen Nursing Home
05.2022 - 06.2022
  • Assisted resident’s with daily living skills such as bathing, feeding, grooming, oral care, and ambulation.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Production worker

Amazon
04.2022 - 05.2022
  • Select items listed on the computer screen and place them in designated buckets to be packaged
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Organized work to meet demanding production goals.
  • Maintained organized work area by cleaning and removing hazards.
  • Used equipment properly to avoid workplace hazards or injuries.

Pharmacy technician

Walgreens
11.2021 - 01.2022
  • Assisted pharmacist with customer prescriptions, order supplies, check customer’s in and out at the register.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Customer Service Rep

Pro Unlimited/Cigna
07.2021 - 10.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer service rep

Everise/Wellcare
10.2020 - 07.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

Making It Happen Communications LLC.
07.2020 - 10.2020
  • Roadside Assistance: assisting customers with payments, pinpointing customer location for tows or minor repairs, chat, and email communication
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

No Degree - Medical Assisting

Virginia College - Birmingham
Birmingham, AL

GED -

Adult Learning Center
Birmingham, AL
1994

Skills

  • Customer Service
  • Refund Processing
  • Strong Working Relationships
  • Documentation
  • Teamwork and Collaboration
  • Customer Response
  • Customer Relationships
  • Time Management
  • Verbal and Written Communication
  • Serve Customers
  • Attention to Detail

Certification

  • Certified CNA, NHS Management - Sept. 2017
  • Certified Pharmacy Technician, Walgreen's - Jan.2022

Timeline

Delivery Driver

Rapid Route Logistics/Amazon
05.2023 - 05.2023

CNA

East Glen Nursing Home
05.2022 - 06.2022

Production worker

Amazon
04.2022 - 05.2022

Pharmacy technician

Walgreens
11.2021 - 01.2022

Customer Service Rep

Pro Unlimited/Cigna
07.2021 - 10.2021

Customer service rep

Everise/Wellcare
10.2020 - 07.2021

Customer Service Representative

Making It Happen Communications LLC.
07.2020 - 10.2020

No Degree - Medical Assisting

Virginia College - Birmingham

GED -

Adult Learning Center

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