Marsha Sander
Autryville,NC
Summary
Adept at database coordination and delivering exceptional patient care, I significantly enhanced healthcare operations at Bladen Eye Center. Leveraging HIPAA protocol adherence and organizational standards, I streamlined patient intake processes, improving satisfaction scores. My collaborative approach and healthcare documentation skills ensured seamless patient experiences and optimized billing efficiencies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Bladen Eye Center
Autryville, NC
10.2019 - Current
- Counselled patients on potential financial liabilities and payment requirements.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Completed insurance verifications and claim forms for patient intake and processing.
- Provided administrative support for patient care staff.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Communicated with patients to ensure quality of care and develop care plans.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Assisted patients in understanding their care plans and healthcare options.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
- Processed patient intake information and updated medical records prior to treatment.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
- Developed strategies for improving collections performance while reducing bad debt write-offs.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Maintained accounting ledgers by verifying and posting account transactions.
- Verified the accuracy of claim data prior to submission to insurance carriers.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
- Completed appeals and filed and submitted claims.
- Collected, posted and managed patient account payments.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Processed credit card payments from patients in accordance with office policy.
- Performed insurance verification, pre-certification and pre-authorization.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Posted charges, payments and adjustments.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Submitted claims to insurance companies.
- Applied HIPAA privacy and security regulations while handling patient information.
- Monitored patient progress and updated care plans accordingly.
Eye Technician
Profeccioanl Eye Care
Benson , NC
02.2016 - 10.2019
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Fitted contact lenses according to prescription specifications and monitored patient progress during follow-up visits.
- Explained treatment procedures and physicians' instructions.
- Utilized electronic medical records systems to enter patient data, improving clinic efficiency and record-keeping accuracy.
- Coordinated with external laboratories and vendors for eyewear and contact lens orders.
- Transferred knowledge by training ophthalmic assistants, technicians and interns.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
- Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Conducted routine cleaning of equipment used in examinations such as slit lamps, tonometers.
- Prepared patients and administered basic eye exam tests.
- Dispensed glasses following physician's prescriptions with accuracy and precision.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Educated patients on eye health, including disease prevention and the importance of regular eye exams.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Ordered and maintained inventory of eyewear products, lenses, frames and accessories.
- Troubleshot technical problems related to various types of eye equipment.
- Responded to patient inquiries, offering empathetic support and accurate information.
- Educated patients on proper care for their eyewear and vision health.
- Supported administrative staff by processing payments.
- Instructed patients on how to insert, remove, clean and care for contact lenses.
- Processed payments from customers for services rendered or products purchased.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Managed inventory of clinical supplies, placing orders before depletion to avoid disruptions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Maintained patient records by keeping accurate notes on medical history, medications taken, diagnosis and treatment plans prescribed by optometrist or ophthalmologist.
- Reviewed insurance claims forms for accuracy prior to submission.
- Repaired broken frames using special tools such as pliers, screwdrivers.
- Managed optical retail business operations including cash register transactions, sales tracking and merchandising displays.
- Assisted with the pre-testing of patients prior to doctor's examination.
- Handled general office duties to support administrative staff during peak hours.
- Prepared treatment rooms for patient examinations.
Education
GED -
Lillington Community Collage
Lillington, NC01-2015
Skills
- Database coordination
- Healthcare operations
- HIPAA protocol adherence
- Healthcare documentation
- Organizational standards
- Billing statement processing
- Medical data collection
- Scheduling
- Patient care
Affiliations
I enjoy spending time with my family, going to the Beach and Mountains. I also enjoy gardning and taking care of my house plants.
Certification
- CNA
- CPR
References
References available upon request.
Timeline
Patient Care Coordinator
Bladen Eye Center
10.2019 - Current
Eye Technician
Profeccioanl Eye Care
02.2016 - 10.2019
GED -
Lillington Community Collage
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