Marsha Sander
Autryville,NC
Summary
Patient Care Coordinator with expertise in appointment management and client service. Demonstrated success in improving patient experiences through effective communication and meticulous attention to detail.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
Bladen Eye Center
Elizabethtown, North Carolina
10.2019 - Current
- Greeted patients warmly to create positive first impressions.
- Managed appointment scheduling through electronic health record systems.
- Collected and verified patient information along with insurance details efficiently.
- Handled incoming calls, directing inquiries to appropriate staff members.
- Provided clear information about services, policies, and procedures to patients.
- Checked patients in and out for appointments while collecting co-payments.
- Processed medical and vision claims using advanced billing software and electronic systems.
- Contacted insurance providers to verify information and obtain billing authorization.
Optometry Technician
Professional Eye Care Associates
Benson, North Carolina
02.2017 - 10.2019
- Educated patients on proper care and maintenance of contact lenses.
- Assisted optometrists during eye exams to ensure accurate diagnoses.
- Conducted visual field testing, ocular photography, and optical coherence tomography.
- Utilized electronic health record systems for efficient management of patient data.
- Trained new staff on clinic protocols and optometric testing procedures.
- Cleaned examination rooms between patients to maintain safety standards.
Customer Service Representative
Belk Department Store
Fayetteville, North Carolina
11.2010 - 12.2012
- Processed transactions accurately and efficiently at the register.
- Maintained store appearance through regular cleaning and organization.
- Stocked shelves and replenished merchandise as needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers on promotions and loyalty programs offered by the store.
- Attended weekly team meetings to review performance goals and objectives.
Education
GED -
Central Carolina Community College
Sanford, NC03-2015
Skills
- Electronic health records management
- Medical billing and coding
- Insurance verification processes
- Appointment scheduling systems
- Patient check-in procedures
- Customer relationship management
Affiliations
- I enjoy gardning, spending time with my family.
Languages
English
Professional
References
References available upon request.
Timeline
Patient Care Coordinator
Bladen Eye Center
10.2019 - Current
Optometry Technician
Professional Eye Care Associates
02.2017 - 10.2019
Customer Service Representative
Belk Department Store
11.2010 - 12.2012
GED -
Central Carolina Community College
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