Marsha Saylor
Fountain,CO
Summary
Dynamic professional with strong leadership skills and a proven track record at Mathews Orthodontics. Expert in office administration and effective delegation, enhancing operational efficiency. Recognized for fostering positive patient experiences and maintaining data confidentiality while overseeing departmental budgets and inventory management. Committed to continuous improvement and team collaboration.
Overview
23
23
years of professional experience
Work History
Supervisor/Assistant
Mathews Orthodontics
Colorado Springs, CO
06.2002 - 09.2025
- Assisted in patient scheduling and appointment management to enhance office efficiency.
- Supported team with administrative tasks, ensuring smooth clinic operations.
- Learned and utilized patient management software for tracking treatments and records.
- Organized patient files and documentation for easy access and retrieval.
- Prepared treatment materials and tools for orthodontic procedures, maintaining cleanliness standards.
- Coordinated communication between patients and orthodontists to improve service delivery.
- Engaged in ongoing training to develop skills in orthodontic terminology and procedures.
- Contributed to a positive patient experience through effective interpersonal communication skills.
- Handled confidential information with discretion, maintaining a high level of trust among employees and executives alike.
- Oversaw budgeting process for departmental expenses, monitoring spending trends to identify areas for cost reduction.
- Assisted in the development and implementation of office policies and procedures, ensuring consistent adherence to established guidelines across all departments.
- Maintained inventory control of office supplies through diligent monitoring of stock levels and reordering when necessary to avoid shortages or delays in availability.
- Negotiated vendor contracts to secure the best pricing on office supplies and services.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Trained and supervised employees on office policies and procedures.
Education
Associate of Science - Dental Assistant
Pikes Peak Community College
Colorado Springs, COSkills
Effective delegation
Meeting facilitation
Strong leadership
Fast learner
Problem-solving
Time management
Attention to detail
Multitasking and organization
Computer skills
Team collaboration
Verbal and written communication
Decision-making
Flexibility and adaptability
Relationship building
Office administration
Conflict resolution
Client interaction
Document preparation
Workload management
Basic mathematics
Record keeping
Product and service sales
Inventory management
File management
Administrative duties
Administrative support
File and record keeping
Schedule and calendar management
Office equipment operation
Workflow optimization
Data confidentiality
Schedule coordination
Administrative tasks
Document control
Multi-line phone systems
Meeting coordination
Office equipment troubleshooting
Documentation and filing
Calm demeanor
Positive and professional
Teamwork
Customer service
Multitasking
Problem-solving abilities
Reliability
Excellent communication
Organizational skills
Telephone and email etiquette
Active listening
Effective communication
Documentation and recordkeeping
Team building
Professional and mature
Self motivation
Timeline
Supervisor/Assistant
Mathews Orthodontics
06.2002 - 09.2025
Associate of Science - Dental Assistant
Pikes Peak Community College