Marsha Semexant
MA
Summary
Dynamic Bilingual Customer Service Representative with 15 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in Haitian Creole and French. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Caregiver
First Light Home Care
07.2022 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationships.
Administrative Assistant
Beth Israel Deaconess Medical Center
08.2018 - 10.2021
- Answers, screens, and processes a high volume of calls in a professional manner
- Documented patient medical information, case histories, referrals and insurance details to facilitate smooth appointments and payment processing.
- Document appropriate payer information, including worker's compensation and auto liability
- Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures
- Records and forwards accurate messages to providers and staff
- Communicate scheduling problems and concerns with the manager to resolve issues
- Resolves and responds to provider email requests efficiently and professionally.
Service Specialist
Viking River Cruises Boston
08.2016 - 08.2018
- Handle large volume of customers and travel agents every day with positive attitude and focus on customer satisfaction.
- Identifying the caller's needs and providing a solution
- Advise on payment needs, Provide technical assistance for online website
- Assist with adding on pre or post extensions, airfare, hotel and transpiration
- Effectively communicate policies and procedures to consumers
- Maintain individual and team service quality goals for the month.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Customer Service Representative
Shoebuy
11.2012 - 10.2016
- Helped large volume of customers via phone and email every day promptly and focusing on customer satisfaction.
- Assist customers to place online orders, answer inquiries about products, assist with troubleshooting problems
- Managed customer service inquiries and complaints for customer satisfaction.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
Keyholder
344
09.2012 - 10.2015
- Motivated team to meet and exceed sales goals
- Supervised the floor to monitor breaks and ensure coverage during peak times
- Ensured brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) are consistently met
- Managed inventory by ensuring all merchandise is represented and replenished on the floor
- Trained team on product and brand knowledge and ensures product knowledge is conveyed to customers
- Followed company policy and procedures & notify management of any infractions
- Trained team on fitting room & cash wrap standards and assisted when needed in those zones
- Managed inventory.
Education
Associate of Science - Business Administration
Bunker Hill Community College
Boston, MA05.2025
No Degree - AWS
JJ Tech
Lanham, MD01.2024
High School Diploma -
Randolph High School
Randolph, MA06.2009
Skills
- Technical Troubleshooting
- Customer Service
- Escalation Management
- Transcription
- Cloud Applications
Timeline
Caregiver
First Light Home Care
07.2022 - Current
Administrative Assistant
Beth Israel Deaconess Medical Center
08.2018 - 10.2021
Service Specialist
Viking River Cruises Boston
08.2016 - 08.2018
Customer Service Representative
Shoebuy
11.2012 - 10.2016
Keyholder
344
09.2012 - 10.2015
Associate of Science - Business Administration
Bunker Hill Community College
No Degree - AWS
JJ Tech
High School Diploma -
Randolph High School
Similar Profiles
Marsha VernetMarsha Vernet
Home Health Care Provider at First Light Home CareHome Health Care Provider at First Light Home Care
LAURA PASWATERSLAURA PASWATERS
Elderly Caregiver at First Light Home CareElderly Caregiver at First Light Home Care
Alice smithlineAlice smithline
Caregiver at First Light Home CareCaregiver at First Light Home Care
Misty SavilleMisty Saville
Caregiver at First Light Home CareCaregiver at First Light Home Care
Salwan BettiSalwan Betti
Pharmacy Technician at Keyes DrugPharmacy Technician at Keyes Drug