Summary
Overview
Work History
Education
Skills
Websites
Certification
Professional Achievements
Timeline
Generic

Marsha Shelton

Midway Park,NC

Summary

Dedicated 911 Dispatcher offering 10 years of related experience seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Telecommunicator

Pender County Sheriff’s Office
10.2021 - Current
  • Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
  • Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
  • Adapted and modified standard techniques, procedures and criteria to solve complex problems.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted in resolving customer complaints and grievances.

Telecommunicator

Onslow E-911
09.2014 - 10.2021
  • Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
  • Adapted and modified standard techniques, procedures and criteria to solve complex problems.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Read system maps and caller information, and documented details in system.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Assisted in resolving customer complaints and grievances.

Telecommunicator

Carteret County 911
11.2013 - 09.2014
  • Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
  • Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Read system maps and caller information, and documented details in system.
  • Answered calls from automatic routing system and took basic information from callers.
  • Monitored and tracked dispatch communication systems.

Education

Master of Science - Homeland Security & Disaster Management

Liberty University
Lynchburg, VA
09.2024

Bachelor of Science - Paralegal Studies

Liberty University
Lynchburg, VA
05.2023

Skills

  • Active Listening
  • Adaptability
  • Administrative Support
  • Basic Life Support Understanding
  • Call Management
  • Computer-Aided Dispatching
  • Computer Skills
  • Conflict Mediation
  • Crisis Management
  • Critical Thinking
  • Customer Service
  • Data Entry
  • Database Queries
  • Decision-Making
  • Defining Requirements
  • Detail Oriented
  • Document Filing
  • Document Preparation
  • Emergency Assessment
  • Emergency Medical Instruction
  • EMS Dispatch
  • Exceptional Writer
  • Exhibit Preparation
  • File and Records Management
  • Geospatial Information Systems (GIS)
  • Industry Standards
  • Information Documentation
  • Information Gathering and Relay
  • Information Intake
  • Interpersonal Communication
  • Investigation
  • Land/Mobile Radio Communication
  • Leadership
  • Legal Jargon Knowledge
  • Legal Research
  • Map Reading Skills
  • National Incident Command System (NIMS)
  • Negotiation
  • Notary Public
  • Office Administration
  • Organization
  • Police and Fire Procedures
  • Problem-Solving
  • Proficient in MS Office
  • Proofreading
  • Public Relations
  • Records Management
  • Research and Data Collection
  • Self-Management
  • System Maintenance
  • Teamwork and Collaboration
  • Training
  • Verbatim Transcription

Certification

  • American Heart Association CPR
  • APCO Association of Public-Safety Communications Official Emergency Dispatcher
  • APCO Association of Public-Safety Communications Certified Training Officer
  • APCO Association of Public-Safety Communications Customer Service
  • IS-00021.23: Civil Rights and FEMA Disaster Assistance 2023
  • IS-00029.a: Public Information Officer Awareness
  • IS-00100.c: Introduction to Incident Command System, ICS-100
  • IS-00144.a: TERT Basic Course
  • IS-00200.c: Basic Incident Command System for Initial Response ICS-
  • IS-00700.a: National Incident Management System (NIMS) An Introduction
  • IS-00800.b: National Response Framework, An Introduction
  • First Responder Chaplain
  • HIPPA Health Insurance Portability and Accountability Act
  • IAED International Academies of Emergency Dispatch Advanced Emergency Medical Dispatch
  • Living Works Suicide ASIST
  • NCIC/DCI National Crime Information Center: File Transactions
  • NCIC/DCI National Crime Information Center: General Inquiries
  • NCIC/DCI National Crime Information Center: Criminal Record Inquiries
  • North Carolina Emergency Medical Dispatch
  • North Carolina Notary Public
  • North Carolina Peer Support
  • North Carolina Sheriffs’ Education & Training Standards Telecommunicator
  • Notary – State of North Carolina

Professional Achievements

14 Lifesaving Awards, 3 Child Births, Featured in Jacksonville Daily News First Responder Friday series.

Timeline

Telecommunicator

Pender County Sheriff’s Office
10.2021 - Current

Telecommunicator

Onslow E-911
09.2014 - 10.2021

Telecommunicator

Carteret County 911
11.2013 - 09.2014

Master of Science - Homeland Security & Disaster Management

Liberty University

Bachelor of Science - Paralegal Studies

Liberty University

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Marsha Shelton