Marsha Singleton
Dublin,GA
Summary
Reliable customer service professional with hands-on experience in point of sale, cash handling, order entry, payment processing, and cash reconciliation. Known for accuracy, calm support, and strong results in fast-paced, people-focused settings.
Overview
18
18
years of professional experience
Work History
Private Home Caregiver
kathy henderson and nancy
east dublin, ga
06.2025 - Current
- Maintained residential property cleanliness, safety, and daily upkeep standards.
- Inspected building systems and reported repair needs to management.
- Monitored entrances, grounds, and shared areas for hazards and damage.
- Documented work orders, incidents, and service requests for property records.
- Coordinated with vendors and service crews on site maintenance needs.
- Assisted residents and visitors by providing directions, access, and general support to enhance their experience.
- Performed minor repairs on fixtures, equipment, and common area features.
- Scheduled routine cleaning, maintenance, and supply restocking tasks.
- Performed thorough cleaning of windows, walls, ceilings, carpets, floors, bathrooms, and kitchens to maintain a hygienic and welcoming environment. using appropriate cleaning supplies.
- Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
- Provided assistance to disabled persons in accordance with their individual needs.
- Cared for landscaped areas by regularly removing trash, debris, and coordinating with landscaping teams for maintenance. by picking up trash, removing debris and contacting landscaping team to address issues.
- Systematically organized storage areas to maximize space efficiency and improve accessibility of supplies. in order to maximize space efficiency.
- Adhered to all applicable laws and regulations pertaining to health and safety standards in the workplace.
- Built strong relationships with tenants through attentive customer service, fostering a positive community atmosphere.
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Performed light housekeeping duties including laundry and meal preparation.
- Operated and maintained ground-keeping equipment such as lawn mowers and leaf blowers.
- Handled minor painting and decorating tasks to maintain aesthetics.
- Opened and closed buildings daily by unlocking and locking doors and managing security system.
- Responded to emergency situations promptly to prevent or minimize damage.
- Provided basic care to resident animals, including feeding, grooming, and exercising.
- Monitored property for signs of damage or wear and initiated repair or replacement procedures.
- Kept inventory of cleaning supplies, tools, and equipment, reordering as necessary.
- Kept records of all maintenance activities including costs incurred and materials used.
- Communicated effectively with co-workers regarding job assignments and progress updates throughout shifts.
- Addressed tenant requests regarding repairs or maintenance needs. to requests from tenants regarding repairs or maintenance needs.
- Inspected buildings for signs of damage or disrepair and reported any findings to management immediately.
Family Caregiver
companion care
Wrightsville, Georgia
07.2023 - Current
- Assisted clients with bathing, dressing, grooming, and daily personal care routines.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Prepared meals following dietary needs and assisted with feeding support.
- Prepared meals according to dietary requirements and assisted with feeding support.
- Maintained clean living spaces, laundry, and safe home environments.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with maintaining good personal hygiene.
- Supported mobility using walkers, wheelchairs, and safe transfer techniques.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship, emotional support, and respectful assistance in private home settings.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Documented care activities and communicated updates with family members.
- Monitored vital signs and reported health changes to family and care teams.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Coordinated transportation services for clients when necessary.
- Followed care plan and directions to administer medications.
- Administered medications according to care plans and reminder schedules.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Reported concerns to nurse supervisor to promote optimal care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Educated families about available resources for home health care services in the local community.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
Adult Caregiver
Always Caring
dublin, ga
09.2022 - Current
- Provided daily personal care support for clients at Always Caring.
- Assisted with bathing, dressing, and grooming routines.
- Prepared meals and assisted with feeding, hydration, and special diets.
- Prepared meals and served snacks following care plans.
- Monitored clients' comfort, safety, and daily medication reminders.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Encouraged residents' participation in activities of daily living, enhancing their personal dignity.
- Documented client concerns for healthcare team review, facilitating optimal care through nurse supervisor communication.
- Organized activities such as arts and crafts, music therapy, exercise classes, educational programs, field trips, and leisure activities.
- Supervised social interaction between patients during group activities.
- Initiated conversations with clients to assess mental status or understanding of instructions and directions given.
- Provided companionship for elderly clients by engaging them in conversation and sharing stories.
- Maintained detailed records of client's health information including medication administration logs.
- Coordinated errands, appointments, and transportation for clients, ensuring their access to necessary services.
- Communicated effectively with family members regarding the care of their loved ones.
- Implemented safety measures when working with physically disabled individuals in order to prevent any potential injuries.
- Participated in team meetings discussing client progress towards goals set forth by the healthcare team.
Caregiver Attendant
Home Instead Senior Care Home
Valdosta, Georgia
01.2019 - 06.2022
- Assisted clients with bathing, dressing, grooming, and daily personal care routines.
- Monitored vital signs and reported health changes to family and care teams.
- Prepared meals following dietary needs and assisted with feeding support.
- Administered medications according to care plans and reminder schedules.
- Maintained clean living spaces, laundry, and safe home environments.
- Documented care activities and provided regular updates to family members to enhance client support.
- Supported mobility using walkers, wheelchairs, and safe transfer techniques.
- Delivered companionship and emotional support, fostering a respectful and nurturing environment for clients in private homes.
- Ensured cleanliness and organization of living spaces to promote safety and comfort for clients.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Administered prescribed medications on a timely basis following care plan instructions.
- Followed care plan and directions to administer medications.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Reported concerns to nurse supervisor to promote optimal care.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Accompanied clients to social events such as movies or plays.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Provided dedicated support to elderly clients in daily activities, including bathing, dressing, and grooming.
- Coordinated transportation services for clients when necessary.
- Helped clients get in and out of beds and wheelchairs.
- Maintained detailed records of services performed on clients.
- Drove clients to doctors' appointments and social outings.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Recorded client status progress and challenges in logbooks and reports.
- Facilitated communication for clients by accurately conveying messages to loved ones, ensuring their needs were understood and addressed.
- Consulted with client care team to continually update care plans.
- Contributed to case reviews of client status and progress.
- Instructed family members on how to provide bedside care.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Educated families about available resources for home health care services in the local community.
- Assisted clients with maintaining good personal hygiene.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
sunrise community rehabilitation
direct support professional
Thomasville, Georgia
12.2017 - 01.2021
- Supported daily living tasks for disability services clients in residential care
- Assisted clients with bathing, dressing, grooming, and meal preparation
- Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
- Followed individualized care plans and safety procedures during shifts
- Administered medication reminders and documented client support activities
- Assisted with medication administration following guidelines set by the physician or nurse practitioner.
- Monitored client behavior and reported concerns to supervisors
- Maintained accurate documentation of client behavior, progress notes and incident reports.
- Ensured safety of all individuals in the facility at all times.
- Assisted clients with community outings, appointments, and transportation
- Facilitated community outings to promote socialization and independence in daily living skills.
- Communicated client needs with families, staff, and healthcare providers
- Developed positive relationships with clients and their families through regular communication.
- Maintained clean living areas and organized client supplies
- Organized recreational activities for clients such as music therapy, art therapy, pet therapy and outdoor activities.
- Encouraged a sense of self-determination among clients while providing guidance when necessary.
- Supervised meal times ensuring that appropriate nutritional needs were met for each client.
- Demonstrated empathy towards individuals receiving services while promoting independence whenever possible.
- Collaborated with other staff members to develop individualized plans of care for each client based on their abilities and interests.
- Assessed potential risks associated with certain activities prior to engaging in them with the client population.
- Transported clients to appointments and errands to shop for groceries, attend doctor appointments and run errands.
- Assisted clients with mobility challenges to navigate their environment safely and independence for disabled individuals and continually monitored safety.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assisted with meal planning to meet nutritional plans.
- Worked closely with case managers to coordinate services and ensure quality outcomes for each client served.
- Provided transportation services for clients to doctor's appointments and shopping trips.
- Actively participated in educational training programs designed to enhance knowledge about disabilities or mental health issues.
- Participated in team meetings to discuss current issues affecting the health or safety of clients or staff members.
- Actively participated in educational training programs designed to enhance knowledge about disabilities or mental health issues.
- Participated in team meetings to discuss current issues affecting the health or safety of clients or staff members.
hardees crew member
HARDEE'S FOOD SYSTEMS INC.
Thomasville, GA
08.2015 - 12.2017
- Prepared breakfast, lunch, and dinner items following Hardee's food safety standards.
- Greeted guests and took accurate orders at counter and drive-thru.
- Operated cash register and handled payments with careful attention.
- Assembled sandwiches, biscuits, and sides according to Hardee's recipes.
- Restocked supplies, condiments, and packaging materials throughout shift.
- Cleaned kitchen surfaces, equipment, and dining areas to maintain sanitation.
- Supported team members during rush periods with fast, coordinated service.
- Followed opening, closing, and shift procedures for daily restaurant operations.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized and restocked supplies to support operations and team productivity.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Collaborated with team members to complete tasks efficiently.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Checked expiration dates on all products before serving them to customers.
- Packed fast food products in approved containers, cups, and bags.
McDonald's Crew Member
McDonald's
Moultrie, Georgia
08.2010 - 07.2015
- Prepared food and beverage orders following crew member service standards.
- Greeted guests and answered questions about menu items and service options.
- Restocked supplies and organized workstations for smooth daily operations.
- Cleaned dining and service areas to maintain a safe, sanitary environment.
- Operated cash register and handled guest payments accurately.
- Supported team members during rush periods and shared front counter tasks.
- Followed safety, food handling, and store opening procedures each shift.
- Communicated guest concerns to shift leaders and assisted with service recovery.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Collaborated with team to accomplish tasks efficiently. by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Checked expiration dates on all products before serving them to customers.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
McDonald's Crew Member
McDonald's
monticello , FL
01.2009 - 01.2010
- Greeted guests and answered questions about menu items and service options.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Resolved customer complaints in a professional manner.
- Cleaned dining and service areas to maintain a safe, sanitary environment.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Supported team members during rush periods and shared front counter tasks.
- Took orders from patrons and input selections into store computer system.
- Operated cash register and handled guest payments accurately.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served food quickly for positive guest experiences.
- Prepared food and beverage orders following crew member service standards.
- Communicated guest concerns to shift leaders and assisted with service recovery.
- Followed safety, food handling, and store opening procedures each shift.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Educated customers on menu items, product ingredients and nutritional values.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Inspected food items for expiration dates to ensure freshness and safety. on all products before serving them to customers.
- Adhered to health department regulations regarding food handling procedures.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Collaborated with team to complete tasks efficiently and effectively. by quickly completing assigned tasks.
- Directed patrons to restrooms and other amenities within facility.
- Assembled and served meals based on guest specifications.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Directed patrons to restrooms and other amenities within facility.
- Assembled and served meals based on guest specifications.
Education
High School Diploma -
United Medical Academy
Online05-2016
Skills
- Medication administration
- Medication management
- Patient monitoring
- Care plan documentation
- Client transportation
- Health and safety compliance
- Client relations
Timeline
Private Home Caregiver
kathy henderson and nancy
06.2025 - Current
Family Caregiver
companion care
07.2023 - Current
Adult Caregiver
Always Caring
09.2022 - Current
Caregiver Attendant
Home Instead Senior Care Home
01.2019 - 06.2022
sunrise community rehabilitation
direct support professional
12.2017 - 01.2021
hardees crew member
HARDEE'S FOOD SYSTEMS INC.
08.2015 - 12.2017
McDonald's Crew Member
McDonald's
08.2010 - 07.2015
McDonald's Crew Member
McDonald's
01.2009 - 01.2010
High School Diploma -
United Medical Academy