Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marsha Sites

Summary

Well-qualified Engagement Manager with demonstrated understanding of data analytics, risk mitigation and utilization improvements. Skills include project, team and implementation management. Ready to bring 25+ years of related experience to a challenging new role. Successful at keeping customers happy and working with cross-functional teams to manage the entire sales process. Collaborative and hardworking with a flexible approach and strategic mindset. Expertise in Home Party - Direct sales. Skilled communicator with excellent relationship-building abilities. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

46
46
years of professional experience

Work History

Field Engagement Manager

DaySpring Cards
10.1998 - 07.2023
  • Surveyed and consulted with the field of 3,500 Mary & Martha Independent Consultants to understand the needs and develop proactive solutions.
  • Trained, mentored and coached specific groups within our field of Consultants. New Consultants, Leaders and Directors.
  • Developed and executed training modules and guides on established best practices.
  • Improved processes and systems related to training, sales, sponsoring and scheduling.
  • Collaborated with sales, delivery and service teams to manage seamless client experiences.
  • Managed the Care Advocates Call Center.
  • Developed and trained the Consultants on the core values, mission, vision, culture, and behaviors.
  • Managed our "give-back" program partnering with Compassion International
  • Planned and executed all Mary & Martha events.

HR Administrative Assistant & HR Dept. Secretary

McKee Foods
08.1989 - 09.1998
  • Administrative Assistant to the HR VP and HR Management Staff. Filled in for the Plant Manager's Assistant in her absence.
  • Took and distributed meeting notes for the HR VP and HR Staff Meetings.
  • Led the Safety Manual Team, updating the entire manual and taking it from printed form only to a digital online manual.
  • Planned, organized and executed company and community events such as: Fun Runs, Easter Egg Hunts, Company events, Administrative staff training events.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Led and exceeded goals for company fundraising for United Way Campaign.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Owner & Operator - Mother Goose Daycare Center

Owner Operated
08.1986 - 07.1989
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Consulted with parents to assess needs and propose optimal solutions for their child's preschool education and care.
  • Trained and motivated employees to perform daily business functions.
  • Conducted target market research to discover customer needs and analyze competitor trends and foundational processes for business operations.
  • Remodeled an old church and researched, built and/or purchased equipment and materials for the safest and most effective environment.
  • Held parent and community functions.
  • Served as secretary for the Arkansas Association for Children Under Six.
  • Established foundational processes for business operations.
  • Partnered with the local school for education and participation in their Family Life Educational programs.
  • Partnered with outside organizations and business to offer extra-curricular actives such as: Gymnastics, etc.

Childcare Provider

In Home Daycare
01.1982 - 08.1985
  • Provided educational training using ABEKA Books.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Encouraged children to develop healthy social and emotional skills.
  • Worked with children to develop good cognitive, physical and language skills.
  • Introduced children to educational games and activities to boost learning.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Childcare Provider

In Home Daycare
01.1980 - 01.1982
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Encouraged children to develop healthy social and emotional skills.
  • Worked with children to develop good cognitive, physical and language skills.
  • Introduced children to educational games and activities to boost learning.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Provided emotional support and guidance to children during difficult times.

Waitress

Pizza Hut
08.1977 - 12.1979
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Prepped Food for Salad Bar and Pizza Toppings each morning prior to opening.

Education

High School Diploma -

University of Arkansas
Fayetteville, AR

Skills

  • Mission Critical Applications
  • Project Oversight
  • Oral Presentations
  • Employee Engagement Management
  • Best Practices Optimization
  • Training Junior Team Members
  • Customer Needs Assessments
  • Customer Feedback
  • Engagement Strategy
  • Project Organization
  • Social Media Campaign
  • Project Promotion
  • Best Practices and Methodologies
  • Social Media Platforms
  • Microsoft Office
  • Assignment Delegation
  • Training Initiatives
  • Continuous Quality Improvement (CQI)
  • Corporate Communications
  • Event Coordination
  • Fundraising Objectives
  • Develop Campaigns
  • Standard Operating Procedures Proficient
  • Marketing Plan Development
  • Customer Retention Strategies
  • Brand Messaging

Timeline

Field Engagement Manager

DaySpring Cards
10.1998 - 07.2023

HR Administrative Assistant & HR Dept. Secretary

McKee Foods
08.1989 - 09.1998

Owner & Operator - Mother Goose Daycare Center

Owner Operated
08.1986 - 07.1989

Childcare Provider

In Home Daycare
01.1982 - 08.1985

Childcare Provider

In Home Daycare
01.1980 - 01.1982

Waitress

Pizza Hut
08.1977 - 12.1979

High School Diploma -

University of Arkansas

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Marsha Sites