Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marsha Smith Collins

Sanford,ME

Summary

Proven track record in enhancing guest satisfaction and operational efficiency, notably at Ogunquit Lobster Pound. Expert in safe food handling and adept at supply restocking, I significantly contributed to increased sales and reduced guest complaints through meticulous service and attention to detail. Skilled in fostering positive experiences, I excel in fast-paced environments, ensuring high standards of cleanliness and customer service. Responsible individual with experience working at several hotels and resorts in a housekeeping capacity. Looking to bring reliable and well-developed skills as a guest room attendant to a new organization. Customer-focused housekeeper with issue resolution experience and knowledge of safety procedures. Bilingual and personable with "can-do" attitude. Established background as room attendant for five-star resort. 20

Overview

21
21
years of professional experience

Work History

Server

Ogunquit Lobster Pound
04.2005 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Room Attendant

Four Seasons Hotel
10.2019 - 04.2024
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.

Room Attendant

Gorges Grant
06.2003 - 11.2023
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Performed laundry duties for improved efficiency and faster room turnover times.
  • Ensured positive guest experiences with prompt response to special requests and additional services.

Education

GED -

St. Hildas High
Jamaica WI
06.1992

Skills

  • Makes room ready for next guest
  • Supply Restocking
  • Safe Food Handling
  • Guest Relations
  • Maintenance reports

Timeline

Room Attendant

Four Seasons Hotel
10.2019 - 04.2024

Server

Ogunquit Lobster Pound
04.2005 - Current

Room Attendant

Gorges Grant
06.2003 - 11.2023

GED -

St. Hildas High
Marsha Smith Collins