Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Marsha Sparks

WINSTON SALEM,North Carolina

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

13
13
years of professional experience

Work History

HEAD BUYER FRONT END MANAGER

COOKS INC
11.2014 - Current
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw cashier operations, bookkeeping and security.
  • Coached employees through day-to-day work and complex problems.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Managed shelf inventory and customer-focused loss prevention strategies.
  • Reviewed financial reports and trend forecasts.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Developed and implemented robust training and mentoring strategies.
  • Prepared weekly employee work schedules for team members.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Server Shift Leader

Olive Garden
02.2013 - 01.2015
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Bar Manager

MOMA ZOEYS SEAFOOD SHACK
02.2010 - 12.2012
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

High School Diploma -

East Wilkes High School
Ronda, NC
05.2021

Skills

  • Time Management
  • Effective Working Relationships
  • Evaluation Strategy
  • Financial Management
  • Refunds Exchanges and Adjustments
  • Opening and Closing Procedures
  • Accurate Money Handling
  • Financial Transactions
  • Product and Service Sales
  • Motivational Leadership

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

HEAD BUYER FRONT END MANAGER

COOKS INC
11.2014 - Current

Server Shift Leader

Olive Garden
02.2013 - 01.2015

Bar Manager

MOMA ZOEYS SEAFOOD SHACK
02.2010 - 12.2012

High School Diploma -

East Wilkes High School

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Marsha Sparks