Overview
Work History
Education
Languages
Timeline
Generic

Marsha Stpierre

Fall River,MA

Overview

39
39
years of professional experience

Work History

Fiber Network Technician

Verizon
09.2005 - 09.2021
  • Enhanced customer satisfaction by providing timely technical support for fiber network issues.
  • Promoted a safe working environment by adhering to industry best practices, safety regulations, and company policies during all tasks involving fiber optics technology.
  • Boosted company reputation by consistently delivering high-quality work, ensuring client satisfaction and repeat business.
  • Ensured smooth operations, maintaining accurate records of all work performed on the fiber network system.
  • Worked with outside technicians on new customer installation.
  • Did testing with outside technicians to help resolve any customer issues...
  • Verified satisfaction with cx..

Dispatch Technician

Verizon
09.1985 - 09.2005
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Optimized operational workflows by integrating cutting-edge technology solutions.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Took trouble reports from customers and built tickets for outside technicians to dispatch on.
  • Tested lines to see if trouble originated at customer loc or central office...
  • Routed trouble report to correct pool for dispatch..
  • Once trouble had been completed I called customers and verified satisfaction with service

Directory Assistance Operator

Verizon
10.1982 - 09.1995
  • Accessed number directories to provide relevant information to callers.
  • Handled a high volume of calls efficiently, prioritizing tasks and managing time effectively.
  • Resolved customer inquiries with professionalism and detailed knowledge of company services.
  • Provided excellent service, promptly connecting callers to requested numbers or businesses.
  • Assisted customers in navigating automated systems for self-service directory assistance options.
  • Upheld strict confidentiality practices when dealing with sensitive customer information.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
  • Warmly greeted callers and offered assistance in transferring to appropriate department or employee.

Education

Some College (No Degree) - Business Management

UCONN
STORRS, CONN
01.1978 -

Languages

Arabic
Limited Working

Timeline

Fiber Network Technician

Verizon
09.2005 - 09.2021

Dispatch Technician

Verizon
09.1985 - 09.2005

Directory Assistance Operator

Verizon
10.1982 - 09.1995

Some College (No Degree) - Business Management

UCONN
01.1978 -

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Marsha Stpierre