Marsha Suter
HILL Valley
Paden City,Wva
22
years of professional experience
Dynamic Activities Aide with a strong focus on creative planning and resident engagement. Proven ability to enhance community participation through innovative activities, ensuring safety and comfort while maximizing resident satisfaction.
Work History
Activities Aide Full Time /Laundry Attendant
1 Year 8 Months- Collaborated with staff to create engaging activity schedules tailored to resident preferences.
- Engaged residents in social events, enhancing community participation and interaction.
- Monitored resident participation to assess interests and improve activity offerings.
- Assisted in planning and organizing recreational activities for residents.
- Facilitated transportation of residents to off-site events, ensuring safety and comfort.
- Provided support during group activities, fostering a positive social environment.
- Documented feedback from residents to refine future programming initiatives effectively.
- Maintained equipment and supplies used for activities, ensuring readiness and safety standards.
- Participated in staff meetings and trainings to stay current on best practices for patient care and engagement.
- Organized special events and outings for residents, promoting mental engagement and physical activity.
- Developed strong relationships with local community organizations, broadening opportunities for residents to engage in meaningful social experiences outside of the facility.
- Implemented safety protocols during all activities, minimizing risk of injury for both patients and staff members.
- Served as liaison between activity department and nursing staff to ensure seamless integration of therapeutic programs into overall care plans.
- Enhanced patient well-being by leading engaging and stimulating activities tailored to individual needs.
- Provided one-on-one support for patients with limited mobility or cognitive function, ensuring their inclusion in daily activities.
- Promoted physical fitness among residents through guided exercise classes tailored to various ability levels, improving overall health and mobility.
- Maintained detailed records of resident participation in activities, ensuring accurate progress tracking and reporting.
- Developed creative, customized therapeutic programs that addressed unique patient interests and abilities.
- Facilitated social interaction among residents through group activities and events, fostering a welcoming community atmosphere.
- Adjusted activity schedules based on patient feedback, demonstrating responsiveness to their preferences and needs.
- Managed inventory of supplies needed for recreational programming, maintaining optimal levels without exceeding budget constraints.
- Coordinated with volunteers to enhance program offerings, expanding the range of available activities for residents.
- Tested machines and made minor adjustments, keeping equipment functional.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Supported fellow staff members with delivery and pickup of customer orders.
- Used special fabric treatments, borax, and [Type] cleaner to remove stains.
- Evaluated program effectiveness by monitoring participant outcomes and adjusting strategies accordingly to maximize benefits for all residents involved.
Cashier /Fresh Produce Team Member/Shipping and Receiving Associate
4 Years 2 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using POS systems, ensuring accurate cash handling.
- Maintained organized checkout area, optimizing workflow and enhancing shopping experience.
- Trained new cashiers on company policies, procedures, and effective customer interaction techniques.
- Monitored inventory levels at checkout stations to ensure product availability for customers.
- Collaborated with team members to streamline operations and improve transaction speed.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed cash drawer accurately, ensuring all transactions balanced at the end of day.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to a significant decrease in queue times by streamlining the checkout process.
- Reduced processing errors by meticulously following transaction procedures.
- Contributed to clean and safe shopping environment, performed regular sanitation of the checkout area.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Collaborated with suppliers to resolve shipping issues and improve service reliability.
- Streamlined workflow by implementing best practices in order processing and logistics management.
- Ensured product freshness, conducting regular quality checks and promptly removing any subpar items.
- Checked for outdated and overripe grocery items and removed from inventory.
Customer Service Representative /Cashier/HBC Clerk
2 Years 1 Month- Resolved customer inquiries through various communication channels, enhancing overall customer satisfaction.
- Collaborated with team members to streamline service processes and reduce response times.
- Implemented feedback mechanisms to gather customer insights, driving service enhancements.
- Mentored junior representatives, fostering a culture of continuous improvement and knowledge sharing.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer loyalty by participating in rewards program enrollment.
Cashier/Stock/Bakery Assistant/Dairy Stocker
14 Years 1 Month- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer and balanced till at end of shifts.
- Maintained accurate cash drawer and balanced till at the end of shifts.
- Collaborated with team members to enhance store operations and customer service.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
Graduate Certificate - Hospital Billing And Coding
Associate of Arts - Elementary School Teaching
Computer Graphic Artist - Art
No Degree - Art Education
Skills
Activity planning and coordination
Creative strategy
Creative planning
Customer service
Record keeping
Event coordination
Recreational activities
Time management abilities
Written communication
Negotiation
Arts and crafts
Professionalism
Timeline
Activities Aide Full Time /Laundry Attendant
HILL Valley
09.2024 - 05.2026Read More
Cashier /Fresh Produce Team Member/Shipping and Receiving Associate
Riesbeck's Food Market
07.2020 - 09.2024Read More
Customer Service Representative /Cashier/HBC Clerk
Saint Marys Galaxy
05.2018 - 06.2020Read More
Cashier/Stock/Bakery Assistant/Dairy Stocker
Save-A-Lot
06.2004 - 07.2018Read More
West Virginia Northern Community College/ Online
Graduate Certificate from Hospital Billing And Coding
Read More
University of Phoenix
Associate of Arts from Elementary School Teaching
Read More
Thomas Education Direct
Computer Graphic Artist from Art
Read More
California University of Pennsylvania
No Degree from Art Education
Read More
employee of the month
I was nominated employee of the month by the wonderful residents at the New Martinsville health and rehab facility and my boss Sherry Hill